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VICIdial vs Exotel: 2025 Ultimate Comparison Guide

Comparison Summary

This comparison report of VICIdial vs. Exotel is based on a specific set of business needs and context. The comparison uses 3423 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing VICIdial and Exotel

VICIdial, Exotel, VCC Live®, Call Logic, etc., belong to a category of solutions that help Contact Center Software. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

VICIdial covers Helpdesk Management with Phone Calls, Sales Call Management with Phone Calls, Workflow Management, Engagement Management with E-Mail, etc.

Exotel focuses on Sales Call Management with Phone Calls, Helpdesk Management with Phone Calls, Communication Management with Phone Calls, Engagement Management with Phone Calls, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo VICIdial

Focus area

Software Failure Risk

  • low

logo Exotel

Focus area

Exotel is better than VICIdial for

Software Failure Risk

  • low

About

VICIdial.com: Open- Source contact center solution..

Cloud Communication APIs for Calls, SMS, User verifications and more

Financials

PRIVATE

SERIES D

Business Need

Total Processes
(we found evidences for)

29

50

Total Goals
(we found evidences for)

5

11

Top Processes

Evidences indicate better relative satisfaction



sales call management


workflow management


engagement management

engaging and following up



campaign management



generation of new leads


sales document management

contract management

proposal & quote management



contact list management


communication management

tracking & monitoring communications



knowledge management

creating knowledge base


customer feedback management

measuring customer satisfaction



training & onboarding


products & pricelist management


social media analytics


social media management

social media analytics


customer case management




conference call management


relationship management


conversion management


Top Goals

Goals Achieved

  • Increase sales & revenue

  • Establish thought leadership

  • Acquire customers

  • Enhance customer relationships

  • Enter new markets internationally or locally

  • See 2 more
  • Acquire customers

  • Enhance customer relationships

  • Increase sales & revenue

  • Improve internal communications

  • Scale best practices

  • Improve ROI

  • Improve brand engagement

  • Build brand awareness

  • Improve digital and social presence

  • Grow market share

  • Improve efficiency

  • See 8 more

Top Channels

Channels Used

  • phone calls

  • text SMS

  • offline

  • point of sale

  • website

  • e-mail

  • mobile

  • mass media

  • radio

  • events

  • trade shows

  • mobile app

  • video

  • social media

  • chat

  • Skype

  • promotions

  • on premises

  • See 15 more
  • phone calls

  • text SMS

  • offline

  • point of sale

  • website

  • e-mail

  • mobile

  • mass media

  • radio

  • events

  • trade shows

  • mobile app

  • video

  • social media

  • chat

  • Skype

  • promotions

  • on premises

  • See 15 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

medium

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low

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Integration Risk

low

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low

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Migration Risk

medium

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low

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Business Setting