Overview: VictorOps and GoTo Resolve as Help Desk Category solutions.

VictorOps and GoTo Resolve both excel in the help desk arena, though they cater to slightly different needs with VictorOps focusing on integration and custom reporting, and GoTo Resolve enhancing customer relationships with superior ease of migration and robust security features. VictorOps appeals more to smaller teams with streamlined onboarding while GoTo Resolve serves larger enterprises aiming to improve ROI through extensive support and communication capabilities.

VictorOps and GoTo Resolve: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

VictorOps provides helpdesk management, collaboration, and sales call management tailored for efficient communication and smooth operations. read more →

GoTo Resolve supports helpdesk management and collaboration, with a strong emphasis on communication and content management, facilitating lead qualification. read more →

Business Goals

VictorOps focuses on shortening ramp-up time, helping businesses onboard new users swiftly. read more →

GoTo Resolve aims to enhance customer relationships and acquire new customers, thereby improving ROI for businesses. read more →

Core Features

Core features of VictorOps include custom reports, seamless data import, and integration capabilities, essential for IT and software industries. read more →

GoTo Resolve offers strong security and privacy features, ease of migration, and comprehensive compliance, valuable for diverse industries. read more →

Vendor Support

VictorOps offers robust 24/7 support, complemented by phone, email, and chat options, ideal for enterprises needing consistent support. read more →

GoTo Resolve provides extensive 24/7 support with an emphasis on phone and chat assistance, suiting larger enterprises. read more →

Segments and Industries

VictorOps has a strong user base in enterprise and large enterprises across IT, software, and non-profits. read more →

GoTo Resolve is favored by large enterprises in IT, software, and hospitality industries, indicating its scalability. read more →

Operational Alignment

VictorOps aligns well with enterprises needing integrated workflows and specialized communication tools. read more →

GoTo Resolve fits enterprises requiring enhanced internal communications and customer-focused strategies. read more →

Applying your context and needs changes the comparison

Failure Risk Guidance?

Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

medium

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low

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Integration Risk

medium

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low

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Migration Risk

low

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low

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IT and Other Capabilities

Low
Medium
High

Ease of migration

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Data

Data Export

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Data Import

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Support

Phone Support

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Email Support

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24/7 Support

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Chat Support

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Others

Custom Reports

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Analytics

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AI Powered

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Most deployed common Use Cases for VictorOps and GoTo Resolve

What benefits does VictorOps and GoTo Resolve offer for Helpdesk Management?

Victorops and Goto Resolve are both cloud-based solutions for managing incidents and providing support. Both emphasize customer service and offer help with implementation. Victorops specifically focuses on on-call scheduling and incident resolution, while Goto Resolve provides remote support, service desk, and mobile device support. Goto Resolve has limitations regarding help desk ticket features and administrative access during remote support.

"...Get help from support on initial implementation to speed up the process, they are great and provide a great level of service..." Peer review by Leland G., Hospitality

"...Multiple monitor view - sees all monitors, where WebEx Support Center limits you to three...." Peer review by Administrator in Information Technology

What makes VictorOps and GoTo Resolve ideal for Collaboration?

Victorops focuses on real-time incident management and collaboration, providing features like alerts, chat, and event tracking for IT and DevOps teams. Goto Resolve, on the other hand, offers a remote support solution that enables screen sharing, remote control, and collaboration for support professionals. Victorops emphasizes collaboration within the context of incident resolution, while Goto Resolve focuses on collaboration for remote support and training. However, Goto Resolve has limitations regarding the need for continuous software downloads on new devices, hindering collaboration efficiency.

"...We also get collaboration on this timeline as everyone can post about the incident from victorops' interface or via integrated chatops...." Peer review by Mike P., Computer Software

"...Able to send a quick email link or direct a remote user to a website and provide support key to share the screen. ...." Peer review by Verified Reviewer, Telecommunications

What solutions does VictorOps and GoTo Resolve provide for Communication Management?

Both Victorops and Goto Resolve facilitate communication with users through email. Victorops offers more flexibility in alert delivery methods, including phone calls, SMS, and push notifications. Goto Resolve emphasizes remote support through screen sharing and email-based workflows. However, Goto Resolve lacks the ability to send customized alerts with specific keys and labels, a feature available in Victorops.