VictorOps and GoTo Resolve, An In-Depth Comparison 2024

Comparison Summary

VictorOps: VictorOps, now Splunk On-Call, automates scheduling and routing to accelerate incident response. Machine learning reduces downtime and provides valuable insights.

GoTo Resolve: RescueAssist makes remote support, screen sharing, and mobile device support easy. Issues are quickly identified, diagnosed, and solved with integration APIs.

VictorOps and GoTo Resolve: Customer Satisfaction Data

Most deployed common Use Cases for VictorOps and GoTo Resolve

How does VictorOps and GoTo Resolve address your Helpdesk Management Challenges?

Victorops and Goto Resolve are both cloud-based solutions for managing incidents and providing support. Both emphasize customer service and offer help with implementation. Victorops specifically focuses on on-call scheduling and incident resolution, while Goto Resolve provides remote support, service desk, and mobile device support. Goto Resolve has limitations regarding help desk ticket features and administrative access during remote support.

"...Great support that helped us setup quickly...." Peer review by Peter W, Chief Operating Officer, Media Production

"...No bloat at all, the servie runs nicely on the remote user's PC or Mac, and I'm easily able to support and help the user with their problem...." Peer review by Joe Tinter, Computer Software

How efficiently Does VictorOps and GoTo Resolve manage your Collaboration?

Victorops focuses on real-time incident management and collaboration, providing features like alerts, chat, and event tracking for IT and DevOps teams. Goto Resolve, on the other hand, offers a remote support solution that enables screen sharing, remote control, and collaboration for support professionals. Victorops emphasizes collaboration within the context of incident resolution, while Goto Resolve focuses on collaboration for remote support and training. However, Goto Resolve has limitations regarding the need for continuous software downloads on new devices, hindering collaboration efficiency.

"...Key features include alerts/notifications, chat, activity dashboard, collaboration and event tracking...." Peer review

"...Able to send a quick email link or direct a remote user to a website and provide support key to share the screen. ...." Peer review by Verified Reviewer, Telecommunications

How does VictorOps and GoTo Resolve address your Communication Management Challenges?

Both Victorops and Goto Resolve facilitate communication with users through email. Victorops offers more flexibility in alert delivery methods, including phone calls, SMS, and push notifications. Goto Resolve emphasizes remote support through screen sharing and email-based workflows. However, Goto Resolve lacks the ability to send customized alerts with specific keys and labels, a feature available in Victorops.

"...Send them an email and mention this review and say hello...." Peer review by William C, Director of Client Information Services, Non-Profit Organization Management