Vocalcom and XCALLY, An In-Depth Comparison 2024

Comparison Summary

Vocalcom: Vocalcom simplifies customer interactions with an all-in-one cloud contact center platform. It integrates phone, email, SMS, web chat, and social media into a single intuitive interface with CRM integration.

XCALLY: XCALLY Omnichannel Multichannel Contact Center Software offers a comprehensive solution with features like Dialer, IVR, and Analytics. Realtime support is also provided.

Vocalcom and XCALLY: Customer Satisfaction Data

Most deployed common Use Cases for Vocalcom and XCALLY

How can Vocalcom and XCALLY enhance your Engagement Management process?

Vocalcom and Xcally both focus on managing customer interactions across multiple channels. Vocalcom emphasizes integration with Salesforce and provides tracking dashboards for managers. Xcally offers a single Omnichannel Desktop interface, allowing agents to manage customer interactions across various platforms. Both tools aim to enhance customer engagement by streamlining communication and providing a unified view of customer interactions.

"...Being able to seamlessly integrate Salesforce.com and consolidate multiple levels of customer interactions reduces support costs and increases speed to service...." Peer review by Laurence Augoyard, Chief Operating Officer, Altares Dun & Bradstreet

"...Users can handle interactions with customers via phone, web chat, email, SMS, fax and social media through standard APIs, as well as manage customer information and keep track of their interactions across multiple channels...." Peer review

How can Vocalcom and XCALLY enhance your Contact List Management process?

Vocalcom and Xcally both manage contact lists and offer features such as predictive dialing, IVR, and real-time monitoring. Vocalcom, however, emphasizes integrating with Salesforce and providing a comprehensive omnichannel solution. Xcally focuses on a unified platform for managing multiple communication channels. Xcally's contact management system has limitations in terms of flexibility and customization, especially for large companies.

"...Both DBF and Vocalcom share a philosophy focused around designing systems that simplify work process, empower people to do a better job and provide insight into both customer satisfaction and contact centre performance...." Peer review by Kevin Clark, IT & Systems Director, Data Base Factory

"...Primary features are contact management, an autodialer, interactive voice response (IVR), real-time monitoring, analytics and reporting...." Peer review

What benefits does Vocalcom and XCALLY offer for Helpdesk Management?

Vocalcom and Xcally are both software solutions for call centers. Vocalcom emphasizes its ability to handle large volumes of customer interactions across various channels, including email, chat, and social media. Xcally focuses on maximizing agent talk time through features like automated dialing and triggers. Vocalcom is marketed as a comprehensive solution for all call center needs, while Xcally highlights its ease of use and value for money. The limitations of these summaries are that they are based on a small set of user comments and do not provide a complete picture of the features and functionality of each software.