Comparison Summary
This comparison report of VoiceOps vs. Allego Conversation Intelligence is based on a specific set of business needs and context. The comparison uses 645 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing VoiceOps and Allego Conversation Intelligence
VoiceOps, and Allego Conversation Intelligence belong to a category of solutions that help Conversation Intelligence. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
VoiceOps covers Sales Coaching with Phone Calls, Contact Center Performance Management with Phone Calls, Sales Call Management with Phone Calls, Communication Management with Phone Calls, etc.
Allego Conversation Intelligence focuses on Sales Coaching with Phone Calls, Sales Call Management with Phone Calls, Training & Onboarding, Sales Review & Feedback with Phone Calls, etc.
"A little feedback to pass along to your team: the pilot group have become evangelists of your brand here in the call center, and not more than a few hours go by when one of them doesn’t pop into my office and ask, “When are we getting VoiceOps?” I’v...e worked in QA off and on in a call center environment for the last quarter century, and this sort of receptivity to coaching is not something I commonly experienced, and certainly not to this extent. " - Greg
"Refract has really made a difference with our trainees. Managers can be too busy to listen intently to all their trainee's calls. Having trainees upload calls consistently allowed us to see the strengths and weaknesses of the individual on the phone..., but also helped them find their own style. " - Jamie Panter
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
VoiceOps
Focus area
VoiceOps is better than Allego Conversation Intelligence for
Software Failure Risk
About
AI coaching and training platform for call centers
Find where sellers win to scale up success and revenue.
Age
2013
Financials
SERIES A
PRIVATE
Business Need
Total Processes
(we found evidences for)
28
27
Total Goals
(we found evidences for)
8
6
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Increase sales & revenue
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Improve ROI
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Improve efficiency
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Acquire customers
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Scale best practices
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Shorten ramp up time
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Improve consistency
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Enhance customer relationships
- See 5 more
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Increase sales & revenue
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Shorten ramp up time
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Improve efficiency
-
Improve stakeholder relations
-
Improve digital and social presence
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Acquire customers
- See 3 more
Top Channels
Channels Used
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phone calls
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mobile
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video
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social media
- See 1 more
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phone calls
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mobile
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video
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social media
- See 1 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
