Comparison Summary
This comparison report of VoiceOps vs. Calabrio Analytics is based on a specific set of business needs and context. The comparison uses 550 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing VoiceOps and Calabrio Analytics
VoiceOps, and Calabrio Analytics belong to a category of solutions that help Conversation Intelligence. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
VoiceOps covers Sales Coaching with Phone Calls, Contact Center Performance Management with Phone Calls, Sales Call Management with Phone Calls, Communication Management with Phone Calls, etc.
Calabrio Analytics focuses on Engagement Management with Offline, Coaching, Lead Analytics, Customer Feedback Management with Promotions, etc.
"A little feedback to pass along to your team: the pilot group have become evangelists of your brand here in the call center, and not more than a few hours go by when one of them doesn’t pop into my office and ask, “When are we getting VoiceOps?” I’v...e worked in QA off and on in a call center environment for the last quarter century, and this sort of receptivity to coaching is not something I commonly experienced, and certainly not to this extent. " - Greg
"Don’t let fear of the unknown drive biz decisions. Real insights come from analytics, not gut instincts " - J Ryan Bradley
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
AI coaching and training platform for call centers
Calabrio Analytics: Speech, Text, Desktop Analytics for Contact Center
Financials
SERIES A
M&A
Business Need
Total Processes
(we found evidences for)
28
16
Total Goals
(we found evidences for)
8
4
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Increase sales & revenue
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Improve ROI
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Improve efficiency
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Acquire customers
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Scale best practices
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Shorten ramp up time
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Improve consistency
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Enhance customer relationships
- See 5 more
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Enhance customer relationships
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Scale best practices
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Increase sales & revenue
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Improve efficiency
- See 1 more
Top Channels
Channels Used
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offline
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promotions
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events
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trade shows
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e-mail
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chat
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text SMS
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video
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social media
- See 6 more
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offline
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promotions
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events
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trade shows
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e-mail
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chat
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text SMS
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video
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social media
- See 6 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
