Comparison Summary
Introducing VoiceOps and Voyc
VoiceOps, and Voyc belong to a category of solutions that help Conversation Intelligence. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
VoiceOps covers Sales Coaching with Phone Calls, Contact Center Performance Management with Phone Calls, Sales Call Management with Phone Calls, Communication Management with Phone Calls, etc.
Voyc focuses on Sales Call Management with Phone Calls, Coaching with Phone Calls, Engagement Management with Phone Calls, Customer Feedback Management with Promotions, etc.
"It s the best training tool I have ever seen. " - Andy Groher
"Up until now, insurance businesses had only two choices: (1) Hire larger QA teams and accept significantly higher salaries and office costs, or (2) listen to a fraction of calls, while accepting higher risk and usually lower customer satisfaction. W...ith Voyc, there is a third option: Scale your QA without increasing costs. " - Stanley Kumalo
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
AI coaching and training platform for call centers
Speech Analytics QM Solution
Age
2018
Financials
SERIES A
PRE-SEED
Business Need
Total Processes
(we found evidences for)
28
29
Total Goals
(we found evidences for)
8
5
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Increase sales & revenue
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Improve ROI
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Improve efficiency
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Acquire customers
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Scale best practices
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Shorten ramp up time
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Improve consistency
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Enhance customer relationships
- See 5 more
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Enhance customer relationships
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Improve efficiency
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Manage risk
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Acquire customers
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Increase sales & revenue
- See 2 more
Top Channels
Channels Used
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phone calls
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offline
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point of sale
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social media
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promotions
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omnichannel
- See 3 more
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phone calls
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offline
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point of sale
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social media
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promotions
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omnichannel
- See 3 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
