Guiding you to choose between Voxco vs. Thematic: 2024

Comparison Summary

Voxco: Voxco's actionable insights platform helps deliver exceptional CX and drive customer loyalty. Growth is maximized by leveraging gathered and measured data.

Thematic: Thematic's platform analyzes customer feedback to extract actionable insights. Businesses can use these insights to improve their products and services.

Voxco and Thematic: Customer Satisfaction Data

Most deployed common Use Cases for Voxco and Thematic

How does Voxco and Thematic address your Market Research Challenges?

Voxco is a cloud-based survey platform that helps market researchers collect and analyze data. Voxco offers a variety of features including survey design, data collection, and reporting. Thematic focuses on analyzing unstructured text data, such as customer feedback, to identify insights and trends. Thematic uses deep learning and artificial intelligence to analyze text data, providing market researchers with a more comprehensive understanding of their customers.

"...Voxco Online is a cloud-based online survey creation and distribution platform for professional market researchers with scripting and design capabilities...." Peer review

"...Up to 2,000 pieces of feedback Up to 100,000 pieces of feedback Custom Continuous datasets (NPS, CSAT, reviews, tickets) 2 data sources Up to 5 data sources Unlimited Automated translation One-off datasets (surveys, research studies) Analysis & reporting Impact on metrics / key driver analysis ..." Plan and Pricing

How does Voxco and Thematic facilitate Customer Feedback Management?

Voxco and Thematic both gather feedback from customers. Voxco provides a tool for creating and managing surveys. Thematic analyzes existing feedback data to identify themes and their impact on customer satisfaction. Thematic relies on AI to generate insights, while Voxco focuses on survey design and management. However, neither tool focuses on collecting feedback from social media.

"...We could grow our business into new areas, outside of surveys, by helping clients with their customer satisfaction programs...." Peer review by Jean Laroche, General Manager, Vox

"...Thematic analyzes customer feedback to help companies improve NPS, churn, loyalty and other metrics...." Peer review

Why is Voxco and Thematic the best choice for Engaging Conversational Surveys?

Voxco and Thematic both offer engaging interactive dashboards for survey results. Voxco emphasizes personalized customer service and panel management, while Thematic focuses on analysis and visualization of customer feedback. Voxco provides call services for outreach and engagement, while Thematic offers tools for recognizing customer feedback requiring follow-up.

"...Clients appreciate their engaging, interactive survey results dashboards, robust panel management capability, and their personalized customer service. ...." Peer review from Featured Customers

"...Alignment among senior leadership team on what drives employee engagement...." Case Studies

Why is Voxco and Thematic the best choice for Helpdesk Management?

Voxco and Thematic both manage call center operations, but they differ in their focus. Voxco provides technology to manage call center facilities and conduct surveys, while Thematic focuses on analyzing and connecting unstructured feedback from various sources, including call centers. Voxco offers support for creating complex surveys and managing quotas, while Thematic assists with reducing call center volume and integrating feedback into existing systems.

"...Call Center operations were a new venture for our production group...." Peer review by Denise H., CEO, Research

"...Instead, connect all feedback through our into sources you already use for surveys, reviews, live chat, call center, complaints, support and social media...." Connect all your feedback data