Voxco Overview

Voxco redefines market research with its all-in-one survey platform, empowering research teams to gather insights swiftly and accurately. This platform excels in handling diverse survey needs, from crafting questions to analyzing responses, ensuring that companies receive actionable data efficiently. A standout feature is its global text analysis capability, which simplifies open-ended response evaluation, saving time and enhancing data depth. Ideal for market research companies, Voxco enables teams to stay ahead by adapting quickly to evolving market dynamics. This tool is essential for businesses aiming to make informed decisions based on comprehensive feedback analysis.

Use Cases

Customers recommend Market Research, Engaging Conversational Surveys, Helpdesk Management, as the business use cases that they have been most satisfied with while using Voxco.

Other use cases:

  • Collecting Feedback
  • Market Survey
  • Trade Show Marketing
  • Proposal & Quote Management
  • Identify Target Customers
  • Offer Management
  • Performance Management
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Business Priorities

Grow Market Share and Acquire Customers are the most popular business priorities that customers and associates have achieved using Voxco.

Other priorities:

  • Improve Customer Satisfaction
  • Improve Brand Engagement
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Voxco Use-Cases and Business Priorities: Customer Satisfaction Data

Voxco works with different mediums / channels such as Phone Calls. and Mobile.

Voxco's features include Embedded Survey Forms, Personalization, and Dashboard. and Voxco support capabilities include 24/7 Support, Chat Support, Email Support, etc. also Voxco analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Call Center operations were a new venture for our production group...." Peer review by Denise H., CEO, Research

Voxco, SmileBack, SurveyMethods, Medallia Agent Connect, Listen360 Customer Engagement Platform, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Voxco's actionable insights platform helps deliver exceptional CX and drive customer loyalty. Growth is maximized by leveraging gathered and measured data.

Popular Business Setting

for Voxco

Top Industries

  • Research
  • Information Technology and Services
  • Education

Popular in

  • Small Business
  • Mid Market
  • Large Enterprise

Voxco is popular in Research, Information Technology And Services, and Education and is widely used by Small Business, Mid Market, and Large Enterprise.

Comprehensive Insights on Voxco Use Cases

How can Voxco optimize your Market Research Workflow?

How efficiently Does Voxco manage your Engaging Conversational Surveys?

How can Voxco optimize your Helpdesk Management Workflow?

What benefits does Voxco offer for Collecting Feedback?

How can Voxco enhance your Market Survey process?

15+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Voxco solved their Customer Feedback Management needs. Cuspera uses 544 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

Case Studies

Marketing and Advertising

CASE STUDY Prevision Research

Voxco's multi-mode platform helped Prevision Research, a UK-based data collection agency, centralize online and CATI data collection. Before Voxco, Prevision used separate systems, causing inefficien...cy and manual work. Voxco's drag-and-drop survey scripting and custom CSS/JavaScript enabled complex, fraud-resistant surveys. The platform simplified workflows, improved data quality, and reduced errors. Prevision won an MRS award for a complex project after switching to Voxco.

Management Consulting

CASE STUDY Phase 5

Voxco helped Phase 5 improve survey efficiency and completion rates. Phase 5 used Voxco to support companies with customer lifecycle insights and engagement strategies. The platform enabled both digi...tal and in-person research for better customer experience. Phase 5 worked with financial industry clients to build mobile banking tools using targeted insights. Voxco's flexibility and usability were key to their long-term partnership. Every customer touchpoint became an opportunity for improvement and innovation.

Marketing and Advertising

CASE STUDY Stratégir

Voxco Multi-Mode helped Stratégir solve problems with old survey software that was unstable and hard to use. Stratégir needed a tool that could handle complex 3D product testing and collect data from... many sources. Voxco Multi-Mode let them centralize all their data, use different devices, and update surveys quickly. After switching, Stratégir improved productivity and could reach more people for their research. Their director calls Voxco a key partner and a growth enabler.

Marketing and Advertising

CASE STUDY Psyclone

Ascribe Coder helped Psyclone, a global research firm, analyze open-ended survey responses much faster. Manual coding took up to two weeks, but now it takes just one or two days. The AI tool is up to... 100 times faster than a human coder. Psyclone can now collect richer, more emotional data without limiting responses. The team combines AI speed with expert review for accurate, deep insights.

Marketing and Advertising

CASE STUDY The Logit Group

Voxco helped The Logit Group improve voter verification in surveys. The Logit Group used Voxco Online, Cloud Dialer, CATI, and Panel Management for real-time data checks. They achieved a 60% voter ma...tch rate, doubling accuracy compared to old methods. Five key processes were streamlined. Voxco's flexible tools let them work without major changes to their systems. The Logit Group praised Voxco for making their research more accurate and efficient.

Entertainment

CASE STUDY Screen Engine/ASI

Screen Engine/ASI used Ascribe Coder to improve coding productivity and accuracy for movie and TV research. Before Coder, coders worked overnight in Excel, causing delays and less collaboration. With... Coder, managers gained real-time visibility, faster exports, and better collaboration. Coding time dropped from 31 hours to 10 hours on a key project, saving about 70%. The team now delivers projects on time, takes on more work, and coders are happier.

Video

A Quick Introduction to Voxco Survey Software

Video Thumbnail

Frequently Asked Questions(FAQ)

for Voxco

What is Voxco?

Survey software that is made for (and by) professional researchers. Voxco can be used to conduct omnichannel surveys through online web survey tools (Voxco Online & Voxco Mobile), phone survey tools (Voxco CATI, IVR and Voxco TCPA Dialer) and streamline the data collection processes with the platform. Voxco users appreciate having the choice between hosted or on-premises servers, customizable data dashboards and personalized customer service. Voxco is used by 450+ global brands to conduct 50Mn+ surveys annually in 40+ countries.

USPs

Voxco is an integrated omnichannel survey platform that allows organizations to conduct surveys on multiple channels like online, offline (field surveys) and phone (CATI and IVR) channels.

Voxco CATI is a robust solution with almost 0 downtimes. The auto dialer software improves call productivity by 400%.

Voxco has a drag and drop interface for building surveys, testing and survey analysis. This reduces the scripting time by 100%.

Voxco is a complete white label survey solution that allows teams to create custom-branded themes, survey branding, custom email domain, landing pages and much more.

Voxco has survey rewards integrations with Rybbon which allows for setting up rewards programs from within the survey.

What is Voxco used for?

Voxco is a Customer Feedback Management Software mainly used by its customers to Grow Market Share and Acquire Customers by Market Research, Engaging Conversational Surveys and Helpdesk Management .

What are the top features of Voxco?

Embedded survey forms, Personalization and Dashboard are some of the top features of Voxco.

Who uses Voxco?

Voxco is used by Research, Information Technology And Services and Education among other industries.

What are Voxco alternatives?

Where is Voxco located?

Voxco is headquartered at 1440 St Catherine St West Ste 900.
lightning

Peers used Voxco for Market research and Engaging conversational surveys

Voxco Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.70/5 ★

Read Reviews (17)
Custom Reports

4.51/5 ★

Read Reviews (62)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.70/5 ★

Read Reviews (17)
Custom Reports

4.51/5 ★

Read Reviews (62)

Software Failure Risk Guidance

?

for Voxco

Overall Risk Meter

Low Medium High

Top Failure Risks for Voxco

Voxco Inc. Profile

Company Name

Voxco Inc.

Company Website

https://www.voxco.com/

HQ Location

1440 St Catherine St West Ste 900

Employees

51-100

Social

Financials

PRIVATE