Comparison Summary
This comparison report of Vtiger all-in-one CRM vs. Pega Customer Engagement Suite is based on a specific set of business needs and context. The comparison uses 5996 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Vtiger all-in-one CRM and Pega Customer Engagement Suite
Vtiger all-in-one CRM, Pega Customer Engagement Suite, Vtiger Sales CRM, Apptivo, etc., belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Vtiger all-in-one CRM covers Opportunity Management, Campaign Management with E-Mail, Collaboration, Sales Document Management with E-Mail, etc.
Pega Customer Engagement Suite focuses on Engagement Management, Helpdesk Management with Phone Calls, Communication Management with Phone Calls, Workflow Management with Phone Calls, etc.
"Our Consumer Health Index – by using speech analytics categories – can tell you the percentage of times a customer is dissatisfied or confused, how many data processing errors they’re telling us we have, and how much effort they’ve had to go through... for issue resolution. " - Alex Richwagen
"Our world revolves around our customers. To be able to identify, personalize, and manage all our interactions, for all of our passengers, from one platform is truly transformational. " - Sandra Lenis
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Vtiger all-in-one CRM
Focus area
Vtiger all-in-one CRM is better than Pega Customer Engagement Suite for
Software Failure Risk
About
Vtiger all-in-one CRM | Provide a seamless customer experience across marketing, sales, and customer support
Pega Customer Engagement Suite | Integrates customer analytics and business rules in real time, building deeper connections with customers
Age
2003
2017
Financials
PRIVATE
IPO
Business Need
Total Processes
(we found evidences for)
51
23
Total Goals
(we found evidences for)
10
8
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Increase sales & revenue
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Enhance customer relationships
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Acquire customers
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Improve brand engagement
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Enter new markets internationally or locally
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Improve internal communications
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Improve ROI
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Grow market share
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Improve efficiency
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Improve digital and social presence
- See 7 more
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Enhance customer relationships
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Improve visibility
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Increase customer life time value
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Acquire customers
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Launch new products
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Improve ROI
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Manage risk
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Scale best practices
- See 5 more
Top Channels
Channels Used
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phone calls
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offline
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on premises
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omnichannel
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mobile
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social media
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mobile app
- See 4 more
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phone calls
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offline
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on premises
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omnichannel
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mobile
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social media
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mobile app
- See 4 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
