Comparison Summary
This comparison report of Vtiger Help Desk vs. freshdesk is based on a specific set of business needs and context. The comparison uses 29365 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Vtiger Help Desk and freshdesk
Vtiger Help Desk, and freshdesk belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Vtiger Help Desk covers Helpdesk Management with E-Mail, Knowledge Management, Customer Case Management, Collaboration, etc.
freshdesk focuses on Helpdesk Management, Knowledge Management with User Generated Content, Engagement Management, Customer Feedback Management, etc.
"Increases sales by 10x Vtiger has played a substantial role in our business growth. " - Sourabh Saxena
"Online documentation researched during the evaluation period led me to believe that the set up would be simple with Freshdesk. I performed the initial set up and it was straightforward, so I went ahead, and completed the installation of Freshdesk. " - Bernadette Garcia
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Vtiger Help desk | Treat every customer like your first. Resolve more cases, improve support efficiency, and maximize customer satisfaction
Omnichannel Customer support software
Age
2003
2010
Financials
PRIVATE
SERIES H
Business Need
Total Processes
(we found evidences for)
14
103
Total Goals
(we found evidences for)
3
15
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Increase customer life time value
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Improve consistency
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Enhance customer relationships
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Acquire customers
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Improve internal communications
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Improve efficiency
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Increase sales & revenue
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Scale best practices
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Launch new products
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Improve ROI
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Improve consistency
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Improve visibility
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Improve digital and social presence
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Grow market share
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Enter new markets internationally or locally
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Shorten ramp up time
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Improve brand engagement
- See 12 more
Top Channels
Channels Used
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e-mail
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social media
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phone calls
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chat
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user generated content
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blogs
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website
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offline
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Facebook
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Twitter
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on premises
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mobile
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omnichannel
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Facebook page
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video
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mobile app
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support groups
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point of sale
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Whatsapp
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trade shows
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games
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promotions
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events
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Slack
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text SMS
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LinkedIn
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mass media
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television
-
review sites
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Amazon
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print media
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newspaper
-
display advertisement
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coupons
-
newsletter
- See 32 more
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e-mail
-
social media
-
phone calls
-
chat
-
user generated content
-
blogs
-
website
-
offline
-
Facebook
-
Twitter
-
on premises
-
mobile
-
omnichannel
-
Facebook page
-
video
-
mobile app
-
support groups
-
point of sale
-
Whatsapp
-
trade shows
-
games
-
promotions
-
events
-
Slack
-
text SMS
-
LinkedIn
-
mass media
-
television
-
review sites
-
Amazon
-
print media
-
newspaper
-
display advertisement
-
coupons
-
newsletter
- See 32 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
