Comparison Summary
This comparison report of Vtiger Help Desk vs. Kayako is based on a specific set of business needs and context. The comparison uses 4324 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Vtiger Help Desk and Kayako
Vtiger Help Desk, and Kayako belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Vtiger Help Desk covers Helpdesk Management with E-Mail, Knowledge Management, Customer Case Management, Collaboration, etc.
Kayako focuses on Helpdesk Management with Chat, Engagement Management with Chat, Knowledge Management with Chat, Workflow Management with E-Mail, etc.
"Boosts sales by 20% We now have a better handle on the business and are poised for easier continued growth through further exploitation of the rich feature set. I can always trust that when we need it there's great support on hand. " - Dan Delventhal
"With Kayako Messenger, we've seen an immediate 17% increase in customer satisfaction. " - Eege Klop
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Vtiger Help desk | Treat every customer like your first. Resolve more cases, improve support efficiency, and maximize customer satisfaction
Help Desk Software Kayako Unified Customer Service Software
Age
2003
Financials
PRIVATE
PRIVATE
Business Need
Total Processes
(we found evidences for)
14
57
Total Goals
(we found evidences for)
3
13
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Increase customer life time value
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Improve consistency
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Enhance customer relationships
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Acquire customers
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Increase sales & revenue
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Improve internal communications
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Scale best practices
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Launch new products
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Build brand awareness
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Improve consistency
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Improve digital and social presence
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Improve ROI
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Increase customer life time value
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Improve efficiency
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Establish thought leadership
- See 10 more
Top Channels
Channels Used
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chat
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e-mail
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website
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user generated content
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blogs
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social media
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phone calls
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mobile
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support groups
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mobile app
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offline
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Twitter
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Facebook
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point of sale
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on premises
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promotions
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video
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causes and charity
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trade shows
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coupons
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omnichannel
- See 18 more
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chat
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e-mail
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website
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user generated content
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blogs
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social media
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phone calls
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mobile
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support groups
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mobile app
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offline
-
Twitter
-
Facebook
-
point of sale
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on premises
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promotions
-
video
-
causes and charity
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trade shows
-
coupons
-
omnichannel
- See 18 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
