Comparison Summary
This comparison report of Vtiger Help Desk vs. ManageEngine ServiceDesk Plus is based on a specific set of business needs and context. The comparison uses 2681 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Vtiger Help Desk and ManageEngine ServiceDesk Plus
Vtiger Help Desk, and ManageEngine ServiceDesk Plus belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Vtiger Help Desk covers Helpdesk Management with E-Mail, Knowledge Management, Customer Case Management, Collaboration, etc.
ManageEngine ServiceDesk Plus focuses on Helpdesk Management, Sales Document Management, Knowledge Management with E-Mail, Workflow Management, etc.
"HackerEarth accelerated growth by switching from Salesforce to Vtiger Vtiger provides us with more functionalities than what Salesforce CRM did but at just half the price. Vtiger is easy to configure to our constantly evolving business requirements.... It has an intuitive UI. " - ANKITH APPAYYA
"We looked at couple of best help desk software like ServiceNow and Remedy Force and ultimately we were convinced to go with ServiceDesk Plus because it met the needs we had at a price point that was attractive. " - Tony Batalla
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
ManageEngine ServiceDesk Plus
Focus area
ManageEngine ServiceDesk Plus is better than Vtiger Help Desk for
Software Failure Risk
About
Vtiger Help desk | Treat every customer like your first. Resolve more cases, improve support efficiency, and maximize customer satisfaction
Service desk software to supercharge IT help desk
Age
2003
1996
Financials
PRIVATE
PRIVATE
Business Need
Total Processes
(we found evidences for)
14
43
Total Goals
(we found evidences for)
3
6
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
-
Enhance customer relationships
-
Increase customer life time value
-
Improve consistency
-
Scale best practices
-
Enhance customer relationships
-
Improve internal communications
-
Improve ROI
-
Launch new products
-
Improve consistency
- See 3 more
Top Channels
Channels Used
-
e-mail
-
phone calls
-
mobile
-
offline
-
user generated content
-
blogs
-
support groups
-
point of sale
-
trade shows
-
chat
-
on premises
-
video
-
events
-
website
- See 11 more
-
e-mail
-
phone calls
-
mobile
-
offline
-
user generated content
-
blogs
-
support groups
-
point of sale
-
trade shows
-
chat
-
on premises
-
video
-
events
-
website
- See 11 more
Failure Risk Guidance Security Report?
Compliance Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Security & Privacy Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Integration Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Migration Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
IT and Other Capabilities
- Low
- Medium
- High
