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Vtiger Help Desk vs ManageEngine ServiceDesk Plus: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Vtiger Help Desk medium Failure Risk for ManageEngine ServiceDesk Plus low
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Comparison Summary

This comparison report of Vtiger Help Desk vs. ManageEngine ServiceDesk Plus is based on a specific set of business needs and context. The comparison uses 2681 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Vtiger Help Desk and ManageEngine ServiceDesk Plus

Vtiger Help Desk, and ManageEngine ServiceDesk Plus belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Vtiger Help Desk covers Helpdesk Management with E-Mail, Knowledge Management, Customer Case Management, Collaboration, etc.

ManageEngine ServiceDesk Plus focuses on Helpdesk Management, Sales Document Management, Knowledge Management with E-Mail, Workflow Management, etc.

"HackerEarth accelerated growth by switching from Salesforce to Vtiger Vtiger provides us with more functionalities than what Salesforce CRM did but at just half the price. Vtiger is easy to configure to our constantly evolving business requirements.... It has an intuitive UI. " - ANKITH APPAYYA

"We never knew the importance of IT help desk ticketing software until we got one, and got the right one. We chose ManageEngine ServiceDesk Plus and it has never disappointed us. " - Serkan Sevim

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Vtiger Help Desk

Focus area

Software Failure Risk

  • medium

logo ManageEngine ServiceDesk Plus

Focus area

ManageEngine ServiceDesk Plus is better than Vtiger Help Desk for

Software Failure Risk

  • low

About

Vtiger Help desk | Treat every customer like your first. Resolve more cases, improve support efficiency, and maximize customer satisfaction

Service desk software to supercharge IT help desk

Age

2003

1996

Financials

PRIVATE

PRIVATE

Business Need

Total Processes
(we found evidences for)

14

43

Total Goals
(we found evidences for)

3

6

Top Processes

Evidences indicate better relative satisfaction

helpdesk management

Read Reviews (16)

Read Reviews (332)

knowledge management

Read Reviews (8)

Read Reviews (64)

collaboration

Read Reviews (7)

Read Reviews (5)

customer case management

Read Reviews (7)

Read Reviews (2)

workflow management

Read Reviews (5)

Read Reviews (55)

engagement management

Read Reviews (2)

Read Reviews (16)

engaging and following up

Read Reviews (2)

Read Reviews (10)

customer feedback management

Read Reviews (2)

Read Reviews (17)

measuring customer satisfaction

Read Reviews (2)

Read Reviews (14)

sales document management

Read Reviews (1)

Read Reviews (72)

contract management

Read Reviews (1)

Read Reviews (69)

sending & publishing communications

Read Reviews (0)

Read Reviews (17)

tracking & monitoring communications

Read Reviews (0)

Read Reviews (3)

communication management

Read Reviews (0)

Read Reviews (22)

sending & publishing communications

Read Reviews (0)

Read Reviews (17)

tracking & monitoring communications

Read Reviews (0)

Read Reviews (3)

products & pricelist management

Read Reviews (0)

Read Reviews (16)

follower management

Read Reviews (0)

Read Reviews (9)

training & onboarding

Read Reviews (0)

Read Reviews (7)

sales call management

Read Reviews (0)

Read Reviews (6)

advocacy management

Read Reviews (0)

Read Reviews (5)

trade show marketing

Read Reviews (0)

Read Reviews (5)

license management

Read Reviews (0)

Read Reviews (5)

contact list management

Read Reviews (0)

Read Reviews (5)

category management

Read Reviews (0)

Read Reviews (3)

content sharing

Read Reviews (0)

Read Reviews (2)

content management

Read Reviews (0)

Read Reviews (3)

content sharing

Read Reviews (0)

Read Reviews (2)

rating and review management

Read Reviews (0)

Read Reviews (3)

lifetime value management

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Increase customer life time value

  • Improve consistency

  • Scale best practices

  • Enhance customer relationships

  • Improve internal communications

  • Improve ROI

  • Launch new products

  • Improve consistency

  • See 3 more

Top Channels

Channels Used

  • e-mail

  • phone calls

  • mobile

  • offline

  • user generated content

  • blogs

  • support groups

  • point of sale

  • trade shows

  • chat

  • on premises

  • video

  • events

  • website

  • See 11 more

  • e-mail

  • phone calls

  • mobile

  • offline

  • user generated content

  • blogs

  • support groups

  • point of sale

  • trade shows

  • chat

  • on premises

  • video

  • events

  • website

  • See 11 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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low

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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low

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Migration Risk

medium

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting