Comparison Summary
This comparison report of Vtiger Help Desk vs. ServiceNow is based on a specific set of business needs and context. The comparison uses 7518 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Vtiger Help Desk and ServiceNow
Vtiger Help Desk, and ServiceNow belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Vtiger Help Desk covers Helpdesk Management with E-Mail, Knowledge Management, Customer Case Management, Collaboration, etc.
ServiceNow focuses on Workflow Management, Helpdesk Management with Phone Calls, Engagement Management with E-Mail, Knowledge Management with User Generated Content, etc.
"Achieves 100% execution of its sales process Our entire sales process from lead nurturing to closure has become completely paperless. " - Jimit Dattani
"We’re giving Tennessee citizens the experience they deserve. We deliver a consistent experience across all our channels, and we now have a single view of our customers. " - Landon Cook
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Vtiger Help desk | Treat every customer like your first. Resolve more cases, improve support efficiency, and maximize customer satisfaction
ServiceNow - Digital Workflows for Enterprise - Make work ...
Age
2003
Financials
PRIVATE
IPO
Business Need
Total Processes
(we found evidences for)
14
91
Total Goals
(we found evidences for)
3
17
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Increase customer life time value
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Improve consistency
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Scale best practices
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Acquire customers
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Enhance customer relationships
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Manage risk
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Improve internal communications
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Improve ROI
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Improve efficiency
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Grow market share
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Improve visibility
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Launch new products
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Improve stakeholder relations
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Increase sales & revenue
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Enter new markets internationally or locally
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Improve consistency
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Increase customer life time value
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Improve digital and social presence
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Establish thought leadership
- See 14 more
Top Channels
Channels Used
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phone calls
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e-mail
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offline
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user generated content
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blogs
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point of sale
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chat
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mobile
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on premises
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social media
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website
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mobile app
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Slack
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promotions
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Facebook
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games
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support groups
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trade shows
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mass media
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video
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television
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review sites
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Amazon
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events
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LinkedIn
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radio
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Twitter
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omnichannel
- See 25 more
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phone calls
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e-mail
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offline
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user generated content
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blogs
-
point of sale
-
chat
-
mobile
-
on premises
-
social media
-
website
-
mobile app
-
Slack
-
promotions
-
Facebook
-
games
-
support groups
-
trade shows
-
mass media
-
video
-
television
-
review sites
-
Amazon
-
events
-
LinkedIn
-
radio
-
Twitter
-
omnichannel
- See 25 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
