Comparison Summary
This comparison report of Vtiger Help Desk vs. SolarWinds Service Desk is based on a specific set of business needs and context. The comparison uses 6793 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Vtiger Help Desk and SolarWinds Service Desk
Vtiger Help Desk, and SolarWinds Service Desk belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Vtiger Help Desk covers Helpdesk Management with E-Mail, Knowledge Management, Customer Case Management, Collaboration, etc.
SolarWinds Service Desk focuses on Helpdesk Management, Workflow Management, Knowledge Management with User Generated Content, Sales Document Management, etc.
"Hits 90% SLA target within a week of implementation We realized much more value from Vtiger for less than half the price we were paying for Zendesk. " - PHILLIP LEW
"Before SolarWinds Service Desk, it was like I was floating in the ocean and SolarWinds Service Desk was my life raft . . . and it saved my life. " - Yagoba Gutierrez
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
SolarWinds Service Desk
Focus area
SolarWinds Service Desk is better than Vtiger Help Desk for
Software Failure Risk
About
Vtiger Help desk | Treat every customer like your first. Resolve more cases, improve support efficiency, and maximize customer satisfaction
SolarWinds Service Desk: An IT service management (ITSM) solution that understands what it takes to successfully....
Age
2003
Financials
PRIVATE
M&A
Business Need
Total Processes
(we found evidences for)
14
61
Total Goals
(we found evidences for)
3
13
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Increase customer life time value
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Improve consistency
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Enhance customer relationships
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Scale best practices
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Improve internal communications
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Improve ROI
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Manage risk
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Improve visibility
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Acquire customers
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Launch new products
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Improve efficiency
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Improve consistency
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Increase sales & revenue
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Shorten ramp up time
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Establish thought leadership
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Top Channels
Channels Used
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e-mail
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offline
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user generated content
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blogs
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phone calls
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social media
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mobile
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website
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on premises
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point of sale
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chat
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Slack
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promotions
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games
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mobile app
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video
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events
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trade shows
- See 15 more
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e-mail
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offline
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user generated content
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blogs
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phone calls
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social media
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mobile
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website
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on premises
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point of sale
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chat
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Slack
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promotions
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games
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mobile app
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video
-
events
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trade shows
- See 15 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
