Guiding you to choose between WalkMe Digital Adoption Platform vs. FullStory: 2024

Comparison Summary

WalkMe Digital Adoption Platform: WalkMe™ - Digital Adoption Platform simplifies experiences and eliminates friction in applications and workflows. Business goals are reached faster with WalkMe DAP.

FullStory: Fullstory surfaces user sentiment through behavioral data, helping create better products. Loyal customers are won by uncovering insights hidden between clicks.

WalkMe Digital Adoption Platform

Focus area

WalkMe Digital Adoption Platform is better than FullStory for

Software Failure Risk
Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

FullStory

Focus area

Software Failure Risk
Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

medium

WalkMe Digital Adoption Platform and FullStory: Customer Satisfaction Data

Most deployed common Use Cases for WalkMe Digital Adoption Platform and FullStory

How does WalkMe Digital Adoption Platform and FullStory facilitate Engagement Management?

Walkme and Fullstory both provide tools for understanding user engagement. Walkme uses interactive guidance and automation to engage users and improve task completion, while Fullstory allows users to watch recordings of real user interactions. Walkme provides more analytics and reports for understanding user behavior, but Fullstory's focus on recording user sessions provides a deeper understanding of individual user interactions. The limitations of both tools are that they can only track and analyze user behavior within the context of a specific website or application.

"...The video tutorials were more engaging but took more time to create...." Peer review by Manager in Other

"...FullStory has helped us understand how customers have interacted with the site, and certain features of the site, but also helped raise attention to bugs and elements that need fixing that might have otherwise been left a lot longer...." Peer review by James B., Director, Marketing and Advertising

What makes WalkMe Digital Adoption Platform and FullStory ideal for Training & Onboarding?

Walkme focuses on training and onboarding by providing step-by-step instructions, walkthroughs, and other interactive tools to guide users through product features. Fullstory, on the other hand, analyzes user behavior to identify areas for improvement in the onboarding process, helping teams understand user interactions and optimize the experience. Walkme empowers teams to proactively guide users through onboarding, while Fullstory provides insights into user behavior to inform improvements. Both require technical expertise to implement and maintain, limiting their accessibility for non-technical users.

"...WalkMe supports our lean training team with top-notch service dedicated to ensuring product value immediately...." Testimonial by Josh Courteau, Training Manager, Species 360

"...It was so easy to onboard...." Peer review by JJ Fliegelman, Co-Founder and Chief Technology Officer, WayUp

What makes WalkMe Digital Adoption Platform and FullStory ideal for Helpdesk Management?

Walkme Digital Adoption Platform and Fullstory both provide support for help desks. Walkme primarily focuses on in-app guidance and training, reducing the need for help desk assistance. Fullstory, on the other hand, helps support teams by providing session recordings, enabling them to understand customer experiences and provide more effective support.

"...Great customer support, has helped me every bit of the way, and definitely worth every cent with all of the functionality you..." Peer review by Ashley D., CRM Administrator, Events Services

"...If it is the former, this often times allows us to publish same-day help center articles or tooltips, if it is the latter, it gives our engineering team real-time feedback on what happened...." Peer review by Christian R, Chief Operating Officer, Computer Software