Comparison Summary
This comparison report of WalkMe Digital Adoption Platform vs. Talkdesk is based on a specific set of business needs and context. The comparison uses 13992 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing WalkMe Digital Adoption Platform and Talkdesk
WalkMe Digital Adoption Platform, Algolia, Pendo, etc., belong to a category of solutions that help Conversion Rate Optimization, whereas Talkdesk, NICE CXone, Five9, etc., belong to a category of solutions that help Contact Center Software. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
WalkMe Digital Adoption Platform covers Engagement Management, Training & Onboarding, Helpdesk Management, Workflow Management, etc.
Talkdesk focuses on Sales Call Management with Phone Calls, Helpdesk Management with Phone Calls, Communication Management with Phone Calls, Contact List Management with Phone Calls, etc.
"Thermo Fisher Scientific boosts employee productivity, software adoption - achieves 2,000% data accuracy improvement " - Michele Giacomuzzi
"When we were looking for a new contact center solution, we wanted a reliable tool. We didn't want any surprises. It was very important for us that we have a stable platform, stable service and that it was integrated with Salesforce. This is one of t...he benefits that we achieved with Talkdesk. " - Susana D’elia Lago
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
WalkMe Digital Adoption Platform
Focus area
WalkMe Digital Adoption Platform is better than Talkdesk for
Software Failure Risk
Talkdesk
Focus area
Talkdesk is better than WalkMe Digital Adoption Platform for
Software Failure Risk
About
WalkMe‚ - Digital Adoption Platform
Talkdesk | Combines Enterprise Performance With Consumer Simplicity for Customer Satisfaction, Increase Productivity
Age
2011
2011
Financials
SERIES G
SERIES B
Business Need
Total Processes
(we found evidences for)
77
90
Total Goals
(we found evidences for)
17
20
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Acquire customers
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Enhance customer relationships
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Improve ROI
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Increase sales & revenue
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Scale best practices
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Launch new products
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Grow market share
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Enter new markets internationally or locally
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Improve internal communications
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Establish thought leadership
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Improve navigation
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Shorten ramp up time
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Improve digital and social presence
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Improve consistency
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Increase customer life time value
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Improve efficiency
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Improve stakeholder relations
- See 14 more
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Acquire customers
-
Enhance customer relationships
-
Increase sales & revenue
-
Improve efficiency
-
Enter new markets internationally or locally
-
Improve internal communications
-
Scale best practices
-
Improve ROI
-
Launch new products
-
Improve digital and social presence
-
Build brand awareness
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Grow market share
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Manage risk
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Improve brand engagement
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Establish thought leadership
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Increase customer life time value
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Improve consistency
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Shorten ramp up time
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Improve visibility
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Improve stakeholder relations
- See 17 more
Top Channels
Channels Used
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phone calls
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offline
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e-mail
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point of sale
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on premises
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chat
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Slack
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events
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trade shows
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website
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user generated content
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blogs
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social media
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mobile
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promotions
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text SMS
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omnichannel
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review sites
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mobile app
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channel partners
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support groups
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newsletter
-
causes and charity
-
Twitter
-
games
-
Amazon
- See 23 more
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phone calls
-
offline
-
e-mail
-
point of sale
-
on premises
-
chat
-
Slack
-
events
-
trade shows
-
website
-
user generated content
-
blogs
-
social media
-
mobile
-
promotions
-
text SMS
-
omnichannel
-
review sites
-
mobile app
-
channel partners
-
support groups
-
newsletter
-
causes and charity
-
Twitter
-
games
-
Amazon
- See 23 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
