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Whatfix vs Riverbed: 2025 Ultimate Comparison Guide

Comparison Summary

This comparison report of Whatfix vs. Riverbed is based on a specific set of business needs and context. The comparison uses 3549 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Whatfix and Riverbed

Whatfix, Riverbed, Quadient CCM platform, SAP Fiori, etc., belong to a category of solutions that help Digital Experience Platform. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Whatfix covers Enhancing Digital Adoption Via Personalized Onboarding, Reduce Support Calls with Phone Calls, Engagement Management, Workflow Management, etc.

Riverbed focuses on Collaboration with Chat, Competitive Intelligence, Sales Document Management, Performance Management with E-Mail, etc.

"In my opinion, the Whatfix DAP is not just a tool that’s going to help me in realizing my vision of new, easy onboarding. I felt like this is a feature-rich platform, which is rolling out release after release of new features that can be incorporate...d in the user education experience. " - Charlotte Binder

"The first year of Aternity was amazing. It helped us solve many issues, including some we didn’t know we had. Now Aternity is helping us find out about new problems right away so we can resolve them before they take time away from client service. " - Mike Plichta

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Whatfix

Focus area

Whatfix is better than Riverbed for

Software Failure Risk

  • medium

logo Riverbed

Focus area

Riverbed is better than Whatfix for

Software Failure Risk

  • low

About

Digital Adoption platform enabling on-demand learning, automated, intelligent content, in-app training and more.

The Leader in AIOps for Observability

Age

2004

Financials

SERIES D

SERIES D

Business Need

Total Processes
(we found evidences for)

32

24

Total Goals
(we found evidences for)

5

7

Top Processes

Evidences indicate better relative satisfaction


training & onboarding


helpdesk management


engagement management

engaging and following up


workflow management


content management

searching for content


knowledge management



customer feedback management

measuring customer satisfaction

measuring net promoter score


customer case management


communication management

sending & publishing communications



segmentation and targeting


lifetime value management


campaign management


competitive intelligence


courses & assessment


relationship management


contract management


sales document management

contract management


performance management


Top Goals

Goals Achieved

  • Scale best practices

  • Improve ROI

  • Increase sales & revenue

  • Enhance customer relationships

  • Launch new products

  • See 2 more
  • Improve efficiency

  • Improve digital and social presence

  • Acquire customers

  • Enhance customer relationships

  • Enter new markets internationally or locally

  • Manage risk

  • Scale best practices

  • See 4 more

Top Channels

Channels Used

  • mobile

  • chat

  • e-mail

  • Skype

  • mobile app

  • offline

  • video

  • phone calls

  • point of sale

  • website

  • Slack

  • on premises

  • See 9 more
  • mobile

  • chat

  • e-mail

  • Skype

  • mobile app

  • offline

  • video

  • phone calls

  • point of sale

  • website

  • Slack

  • on premises

  • See 9 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

low

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medium

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Integration Risk

medium

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low

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Migration Risk

medium

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low

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Business Setting