Overview: Yesware and Outreach as Sales Engagement Category solutions.

Yesware and Outreach are leading tools in the sales engagement solutions segment but cater to different operational needs and customer types. Yesware excels with its communication management features and suits enterprises with complex internal communication requirements. Outreach focuses more on engagement management and works well for businesses aiming to scale engagement processes. Outreach offers broader vendor support options, appealing to companies needing extensive support. Yesware is preferred by large enterprises and software industries, while Outreach finds strong adoption among enterprises and tech companies aiming for comprehensive engagement tools.

Yesware and Outreach: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

Yesware enhances communication management and tracks interactions, aligning with operational needs for efficient client engagement. read more →

Outreach focuses on engagement and follow-up management, supporting workflows that maximize customer interactions. read more →

Business Goals

Yesware aids in acquiring customers and increasing sales, fitting companies aiming to improve internal communications and customer relationships. read more →

Outreach helps in acquiring customers and boosting revenues, ideal for firms looking to scale best practices and improve ROI. read more →

Core Features

Yesware offers features like analytics and custom reports, serving users who value integration and data export functionalities. read more →

Outreach provides robust analytics, AI capabilities, and custom reporting, appealing to users prioritizing integration and data security. read more →

Vendor Support

Yesware offers 24/7 support, email, and phone support, catering to customers who prioritize continuous assistance through multiple channels. read more →

Outreach provides comprehensive support through email, phone, and chat, with a notable preference for 24/7 assistance. read more →

Segments and Industries

Yesware is predominantly used by large enterprises and industries like computer software and IT services. read more →

Outreach sees extensive use in the computer software and internet sectors, with a strong foothold in enterprise and mid-market segments. read more →

Operational Alignment

Yesware integrates into operations of large enterprises, ideal for industries with a high emphasis on communication management. read more →

Outreach aligns with enterprises and tech companies with complex engagement needs, providing tools for efficient workflow management. read more →

Applying your context and needs changes the comparison

Failure Risk Guidance?

Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

high

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medium

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Integration Risk

medium

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medium

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Migration Risk

medium

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medium

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IT and Other Capabilities

Low
Medium
High

Ease of migration

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Data

Data Export

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Data Import

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Support

Email Support

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Phone Support

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24/7 Support

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Chat Support

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Others

Analytics

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Custom Reports

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AI Powered

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Most deployed common Use Cases for Yesware and Outreach

What makes Yesware and Outreach ideal for Communication Management?

Yesware and Outreach both track email opens and provide email templates. Yesware offers pre-made templates, while Outreach emphasizes personalized templates. Yesware focuses on email tracking, while Outreach integrates with Salesforce and includes call functionality. Both tools have limitations; Yesware struggles with Gmail integration, and Outreach may have inaccurate email tracking.

"...This tool is able to track emails directly from inbox and working so well...." Peer review by Aditya P., Computer Software

"...I love that I can create my own automatic sequences that will send emails and create tasks for me...." Peer review by Spencer K., Account Executive, Computer Software

How does Yesware and Outreach address your Engagement Management Challenges?

Yesware and Outreach both manage email engagement by automating follow-up emails and tracking email interactions. Yesware excels at creating email templates and analyzing document engagement, while Outreach focuses on managing tasks beyond emails, including phone calls and LinkedIn connections. However, Yesware has limited functionality for creating email cadences, while Outreach struggles with data filtering and scheduling features.

"...It allows me to send emails to groups of people and determine who to follow up with...." Peer review by Nick H., Internet

"...In one location, you can see company news, notes added by reps and the history of a prospects engagement...." Peer review by Thomas Henderson, Acquisition Manager, JEBCommerce

How efficiently Does Yesware and Outreach manage your Lead Engagement?

Yesware and Outreach help sales teams engage leads. Both tools offer email automation and tracking features, allowing teams to schedule follow-up emails and monitor prospect interactions. Yesware focuses on email templates and campaigns, while Outreach emphasizes managing prospect engagement across various touchpoints, including phone calls and text messages. However, both tools have limitations, with Yesware sometimes being perceived as intrusive due to its notification system, while Outreach can face issues with API limitations and occasional bugs.

"...Prospecting, customer engagements...." Peer review by Bob O, AE

"...Very well designed software which presents calls, opportunities, engagements and so on in one neat UI. . ...." Peer review by Verified Reviewer, Non-Profit Organization Management