Overview: Yesware and Salesforce Inbox as Sales Engagement Category solutions.

Yesware and Salesforce Inbox are both key players in the Sales Engagement space, yet they serve distinct needs. Yesware excels in enterprise settings with robust communication and tracking features, often preferred by software and IT industries. Salesforce Inbox offers strong advertisement and engagement tools, with great integration capabilities, appealing to broader customer bases with a need for meeting and sales call management.

Yesware: Yesware helps sales teams perform effective email outreach at scale. Complex platforms are avoided while driving more revenue efficiently.

Salesforce Inbox: Salesforce-Inbox enables smarter selling by connecting reps with prospects across all channels. It leverages the #1 AI CRM for enhanced sales engagement.

Yesware and Salesforce Inbox: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

Yesware focuses heavily on communication management and tracking. It addresses the need to monitor customer interactions and manage engagements effectively. read more →

Salesforce Inbox provides communication and advertisement management. It supports engagement activities and helps enhance follow-up processes. read more →

Business Goals

Yesware assists in acquiring customers and boosting sales. It aligns with objectives to improve internal communications and enhance customer relationships. read more →

Salesforce Inbox helps in customer acquisition and relationship enhancement. Its features support scaling best practices while boosting sales and revenue. read more →

Core Features

Yesware features analytics and custom reports. Users value its integration options and data management capabilities, both importing and exporting. read more →

Salesforce Inbox offers strong integration and analytics features. Custom reports and data management are pivotal for its users, enabling seamless operations. read more →

Vendor Support

Yesware provides extensive support, including email and 24/7 assistance. A variety of support channels are available, making it adaptable to complex operations. read more →

Salesforce Inbox offers 24/7 support and chat options, along with phone and email support. These services cater to diverse user needs for assistance. read more →

Segments and Industries

Yesware is popular among enterprise and large enterprises, notably in software and IT services. It meets the demands of these technology-related industries. read more →

Salesforce Inbox serves enterprises and mid-markets, particularly in software and internet industries. Its features are suitable for a broad range of customers. read more →

Operational Alignment

Yesware integrates well with enterprise workflows, supporting heavy communication and engagement tasks. It is ideal for large-scale operations. read more →

Salesforce Inbox fits well into standard workflows, providing ease of use for both small and larger businesses. Its diversity in features caters to varied needs. read more →

Applying your context and needs changes the comparison

Failure Risk Guidance?

Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

high

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medium

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Integration Risk

medium

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low

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Migration Risk

medium

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medium

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IT and Other Capabilities

Low
Medium
High

Ease of migration

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Data

Data Export

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Data Import

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Support

Email Support

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Phone Support

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24/7 Support

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Chat Support

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Others

Analytics

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Custom Reports

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AI Powered

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Most deployed common Use Cases for Yesware and Salesforce Inbox

What benefits does Yesware and Salesforce Inbox offer for Communication Management?

Yesware and Salesforce Inbox both track emails and integrate with CRM solutions. Yesware offers additional features like email templates and follow-up scheduling. Salesforce Inbox provides insights before sending and integrates directly with Gmail. Both tools have limitations, for example, Yesware cannot track email opens by users behind firewalls, and Salesforce Inbox does not track email interactions beyond opens.

"...Mass Mail Merge - you are able to send scheduled emails to 200 contacts at once, with templates that you saved previously...." Peer review by Ashlie Mckelvie Garnett, Senior Enterprise Business Development Manager - North America, Socialbakers

"...Integrates directly with gmail and gives options to send emails later too...." Peer review by Verified Reviewer, Computer Software, 51-200 employees, Computer Software

How does Yesware and Salesforce Inbox address your Engagement Management Challenges?

Yesware and Salesforce Inbox both help manage engagement by tracking email opens and clicks, enabling automated follow-ups, and providing templates. Yesware offers more robust email cadence features, allowing users to create multi-touch campaigns that send emails over a period of time. Salesforce Inbox integrates with Salesforce, offering contextual insights about prospects and customers within email communications. However, Yesware has limitations in creating email cadences.

"...We dont leverage salesforce so this is the best way to schedule followup inside of our email client...." Peer review by Tim G., Human Resources

"...It automatically surfaces relevant Salesforce data and provides context for all customer interactions to help users craft the perfect email response...." Peer review