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Yotpo vs BirdEye: 2025 Ultimate Comparison Guide

Comparison Summary

This comparison report of Yotpo vs. BirdEye is based on a specific set of business needs and context. The comparison uses 13303 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Yotpo and BirdEye

Yotpo, BirdEye, Bazaarvoice, PowerReviews, etc., belong to a category of solutions that help Reviews and Reputation. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Yotpo covers Advertisement with Social Media, Engagement Management with Website, Social Media Management with Social Media, Rating And Review Management with Website, etc.

BirdEye focuses on Rating And Review Management, Customer Feedback Management, Engagement Management with Social Media, Reputation Management, etc.

"It’s such a huge value for our brand to be able to use the entire Yotpo umbrella of products. With all the solutions and unique synergies between products under one roof, led by one team that truly knows our brand and understands what strategies wor...k best has been invaluable. Choosing Yotpo was a no-brainer. " - Anthony Ridley

"So Easy and Great! Has increased our number of reviews by 98% and love the positive feedback! Love the regular emails after each review is submitted! " - Cindy Johnson

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Yotpo

Focus area

Yotpo is better than BirdEye for

Software Failure Risk

  • low

logo BirdEye

Focus area

BirdEye is better than Yotpo for

Software Failure Risk

  • medium

About

eCommerce Marketing Platform to Accelerate Growth

BirdEye: Online Review Management | Customer Review Software

Age

2011

2012

Financials

SERIES D

SERIES C

Business Need

Total Processes
(we found evidences for)

86

79

Total Goals
(we found evidences for)

17

17

Top Processes

Evidences indicate better relative satisfaction



engagement management

engaging and following up


social media management

scheduling post to social media

engaging on social media

social media analytics

managing social media account

monitoring social media


rating and review management


content publishing


communication management

sending & publishing communications

tracking & monitoring communications


revenue cycle management


customise loyalty program

identify target customers


customer feedback management

measuring customer satisfaction

measuring net promoter score


personalized marketing


helpdesk management


referral management


training & onboarding


lifetime value management



generation of new leads


sales document management

contract management

proposal & quote management


campaign management



international marketing



products & pricelist management


sales review & feedback





social media marketing



contact list management





competitive intelligence



workflow management


segmentation and targeting


sales incentive management


promotion management


community building



advocacy management


influencer marketing




business development



reputation management



relationship management


conversion management


motivation management


customer case management




conference call management



Top Goals

Goals Achieved

  • Acquire customers

  • Enhance customer relationships

  • Improve brand engagement

  • Increase sales & revenue

  • Improve ROI

  • Build brand awareness

  • Increase customer life time value

  • Enter new markets internationally or locally

  • Improve digital and social presence

  • Improve consistency

  • Scale best practices

  • Launch new products

  • Grow market share

  • Reduce bounce

  • Improve efficiency

  • Increase average basket value

  • Improve visibility

  • See 14 more
  • Acquire customers

  • Improve digital and social presence

  • Enhance customer relationships

  • Increase sales & revenue

  • Build brand awareness

  • Scale best practices

  • Establish thought leadership

  • Improve ROI

  • Improve efficiency

  • Improve internal communications

  • Grow market share

  • Enter new markets internationally or locally

  • Improve brand engagement

  • Improve consistency

  • Launch new products

  • Increase customer life time value

  • Improve visibility

  • See 14 more

Top Channels

Channels Used

  • social media

  • e-mail

  • website

  • offline

  • text SMS

  • review sites

  • on premises

  • phone calls

  • promotions

  • Facebook

  • point of sale

  • chat

  • mobile

  • user generated content

  • Yelp

  • support groups

  • blogs

  • mobile app

  • video

  • mass media

  • Instagram

  • Twitter

  • LinkedIn

  • newsletter

  • Facebook page

  • radio

  • games

  • events

  • trade shows

  • television

  • G2crowd

  • Yellowpages

  • See 29 more
  • social media

  • e-mail

  • website

  • offline

  • text SMS

  • review sites

  • on premises

  • phone calls

  • promotions

  • Facebook

  • point of sale

  • chat

  • mobile

  • user generated content

  • Yelp

  • support groups

  • blogs

  • mobile app

  • video

  • mass media

  • Instagram

  • Twitter

  • LinkedIn

  • newsletter

  • Facebook page

  • radio

  • games

  • events

  • trade shows

  • television

  • G2crowd

  • Yellowpages

  • See 29 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

low

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medium

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Integration Risk

low

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medium

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Migration Risk

low

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medium

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Business Setting