Yotpo Overview

Yotpo is a commerce marketing cloud offering advanced solutions for reviews, visual marketing, loyalty, and referrals. It enables customer acquisition, content moderation, and performance analytics in one platform.

Use Cases

Customers recommend Advertisement, Engagement Management, Social Media Management, as the business use cases that they have been most satisfied with while using Yotpo.

Other use cases:

  • Rating And Review Management
  • Content Management
  • Sending & Publishing Communications
  • Revenue Cycle Management
  • Loyalty Management
  • Customer Feedback Management
  • Personalized Marketing
See all use cases See less use cases

Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Yotpo.

Other priorities:

  • Improve Brand Engagement
  • Increase Sales & Revenue
  • Improve ROI
  • Build Brand Awareness
  • Increase Customer Life Time Value
  • Enter New Markets Internationally Or Locally
  • Improve Digital And Social Presence
  • Improve Consistency
  • Scale Best Practices
  • Launch New Products
  • Grow Market Share
  • Reduce Bounce
  • Improve Efficiency
  • Increase Average Basket Value
  • Improve Visibility
See all business priorities See less business priorities

Yotpo Use-Cases and Business Priorities: Customer Satisfaction Data

Yotpo works with different mediums / channels such as Social Media. Website. Facebook etc.

Yotpo's features include Widgets, Personalization, Landing Page, etc. and Yotpo support capabilities include AI Powered, 24/7 Support, Phone Support, etc. also Yotpo analytics capabilities include Custom Reports, and Analytics.

Reviews

"Customer photos provide us with a consistent, fresh stream of up-to-date and ever-changing content that inspires and excites potential customers." - Danny Taing

Yotpo, Okendo, NiceJob, Broadly, BirdEye, etc., all belong to a category of solutions that help Reviews and Reputation. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Yotpo

Top Industries

  • Consumer Goods
  • Health, Wellness and Fitness
  • Sports

Popular in

  • Small Business
  • Mid Market
  • Large Enterprise

Yotpo is popular in Consumer Goods, Health, Wellness And Fitness, and Sports and is widely used by Small Business, Mid Market, and Large Enterprise.

Yotpo Customer wins, Customer success stories, Case studies

How does Yotpo facilitate Engagement Management?

What solutions does Yotpo provide for Social Media Management?

How does Yotpo facilitate Rating And Review Management?

How efficiently Does Yotpo manage your Content Management?

14 buyers and buying teams have used Cuspera to assess how well Yotpo solved their Reviews and Reputation needs. Cuspera uses 6551 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Reviews and Reputation needs.

CUSTOMERS TESTIMONIALS
Yotpo testimonial

Danny Taing

Founder & CEO

Bokksu
Customer photos provide us with a consistent, fresh stream of up-to-date and ever-changing content that inspires and excites potential customers. Testimonial By Danny Taing
Yotpo testimonial

Jake Kassan

Chief Executive Officer

MVMT Watches
Getting people truly involved with your brand is the most valuable thing you can do. You don’t just want customers, you want supporters, members and advocates; people who feel like they are a part of something will stick with you and spread the word. Testimonial By Jake Kassan
Yotpo testimonial

Anne-Claire Grappin

Chez mes soeurs
We can have more than 100 customers during lunch time, so I do not have time to wait for people to find their card in their bag. We were looking for somehing digital, not old school and easy to use. Something that is in line with our image at Chez mes soeurs Testimonial By Anne-Claire Grappin
CUSTOMERS TESTIMONIALS
Yotpo testimonial

Danny Taing

Founder & CEO

Bokksu
Customer photos provide us with a consistent, fresh stream of up-to-date and ever-changing content that inspires and excites potential customers. Testimonial By Danny Taing
Yotpo testimonial

Jake Kassan

Chief Executive Officer

MVMT Watches
Getting people truly involved with your brand is the most valuable thing you can do. You don’t just want customers, you want supporters, members and advocates; people who feel like they are a part of something will stick with you and spread the word. Testimonial By Jake Kassan
Yotpo testimonial

Anne-Claire Grappin

Chez mes soeurs
We can have more than 100 customers during lunch time, so I do not have time to wait for people to find their card in their bag. We were looking for somehing digital, not old school and easy to use. Something that is in line with our image at Chez mes soeurs Testimonial By Anne-Claire Grappin
 

Australian underwear brand Boody taps Yotpo tech for The Lounge loyalty programme revamp

Boody, an Australian underwear brand, has revamped its loyalty program, The Lounge, using Yotpo's technology. This collaboration involves the integration of Yotpo's reviews and loyalty solutions, enh...ancing Boody's customer engagement and rewards system.

Read more →

Bangn Body - Health, Wellness And Fitness

Yotpo SMS and Loyalty helped Bangn Body boost Black Friday Cyber Monday results. The brand used SMS campaigns, segmentation, and loyalty data to target shoppers. They sent 5 SMS campaigns, achieving ...an average ROI of 10.87x and a 29.56x ROI on the first SMS. Their loyalty program delivered a 7.7x ROI, with redeemers spending 15% more on average. Bangn Body values Yotpo for seamless integration across SMS, loyalty, and reviews.

Read more →

Barefaced - Health, Wellness And Fitness

Yotpo helped Barefaced, a D2C skincare brand, reward loyal customers and build trust with new shoppers. Barefaced used Yotpo’s loyalty, reviews, and SMS solutions to create a seamless customer journe...y. The platform let them collect user-generated content and connect with customers in real time. Yotpo’s experts guided Barefaced as they grew fast with a small team. Barefaced set better business goals and kept loyalty incentives fresh with Yotpo’s support.

Read more →

Black Buffalo - Food & Beverages

Yotpo Loyalty helped Black Buffalo boost customer retention. The company switched from Smile.io to Yotpo to offer better rewards and omni-channel experiences. Loyalty members saw a 95% repeat purchas...e rate, up from 30% for non-engaged customers. Average order value for loyalty members increased by 51%. Annual purchases rose by 316%. Black Buffalo can now focus more on customer acquisition thanks to improved retention.

Read more →

Brooklinen - Consumer Goods

Yotpo helped Brooklinen collect over 25,000 five-star reviews. Brooklinen used Yotpo’s review requests, coupons, and upsell features to boost customer engagement and repeat purchases. The platform ma...de it easy for customers to leave feedback, building trust and loyalty. Brooklinen saw a big increase in on-site conversion and used customer feedback to improve service. The brand now gets hundreds of reviews every day, helping them stand out in a crowded market.

Read more →

Cannaray - Health, Wellness And Fitness

Yotpo Email helped Cannaray, a CBD and wellness brand, improve email deliverability and cut email spend by 50%. Cannaray faced strict ad restrictions and needed better automation and segmentation. Wi...th Yotpo, they refined their email strategy, improved sender reputation, and rebuilt acquisition flows. Results included a 12% increase in open rates, 14% growth in click rates, and a 42% increase in email revenue. The platform made it easier for their lean team to engage customers and drive revenue.

Read more →

Introducing Yotpo Subscriptions!

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Frequently Asked Questions(FAQ)

for Yotpo

What is Yotpo?

Yotpo is a user-generated content marketing platform that provides advanced solutions for building brand value, customer experience, visual marketing, loyalty and referrals. It is suited for e-commerce marketers looking to accelerate growth by enabling advocacy and maximizing customer lifetime value.

It features SMS marketing, Reviews & Ratings, Loyalty & Referrals, Visual Marketing and easy integration. It allows to moderate, measure and optimize all your content in one platform.

It offers content generation through reviews, community Q&A, photos, social curation and on-site social proof. It allows to acquire customers through custom-designed customer experience, on-site conversions, referral programs, visitor’s email, campaigns and traffic acquisitions. It provides with measurable ROI, dashboards, customer management, consumer insights, program and performance analytics.

What is Yotpo used for?

Yotpo is a Reviews and Reputation Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Advertisement, Engagement Management and Social Media Management .

What are the top features of Yotpo?

Widgets, Personalization and Landing page are some of the top features of Yotpo.

Who uses Yotpo?

Yotpo is used by Consumer Goods, Health, Wellness And Fitness and Sports among other industries.

What are Yotpo alternatives?

Okendo, NiceJob, Broadly and BirdEye are popular alternatives for Yotpo.

Where is Yotpo located?

Yotpo is headquartered at 33 West 19th Street, 5th floor, New York City, NY 10011, USA.
lightning

Peers used Yotpo for advertisement and engagement management

Yotpo Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.57/5 ★

Read Reviews (34)
Custom Reports

3.99/5 ★

Read Reviews (1042)
Analytics

3.85/5 ★

Read Reviews (324)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.57/5 ★

Read Reviews (34)
Custom Reports

3.99/5 ★

Read Reviews (1042)
Analytics

3.85/5 ★

Read Reviews (324)

Software Failure Risk Guidance

?

for Yotpo

Overall Risk Meter

Low Medium High

Top Failure Risks for Yotpo

Yotpo, Ltd Profile

Company Name

Yotpo, Ltd

Company Website

https://www.yotpo.com/

Year Founded

2011

HQ Location

33 West 19th Street, 5th floor, New York City, NY 10011, USA

Employees

251-500

Social

Facebook Linkedin Twitter

Financials

SERIES D