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Zapnito vs Salesforce Chatter: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of Zapnito vs. Salesforce Chatter is based on a specific set of business needs and context. The comparison uses 4504 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Zapnito and Salesforce Chatter

Zapnito, Forj, Hivebrite, etc., belong to a category of solutions that help Community Management, whereas Salesforce Chatter, Bitrix24, Smartsheet, etc., belong to a category of solutions that help Collaboration and Productivity. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Zapnito covers Engagement Management with Video, Content Management with Video, Communication Management, Collaboration with Video, etc.

Salesforce Chatter focuses on Collaboration, Communication Management with E-Mail, Engagement Management, Content Management, etc.

"It ticked all the boxes and went beyond. " - Marc Wright

"There's a time in a customer's journey where they might run into an issue or a problem, and that is a defining moment where you can either rise to the occasion and help them or not. If you can address it, you raise the value in the mind of the custo...mer. " - Patrick Spence

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Zapnito

Focus area

Software Failure Risk

  • medium

logo Salesforce Chatter

Focus area

Salesforce Chatter is better than Zapnito for

Software Failure Risk

  • low

About

Zapnito ‚Powering expert communities : Zapnito

The Enterprise Social Network & Collaboration Software

Age

2014

1999

Financials

SERIES A

IPO

Business Need

Total Processes
(we found evidences for)

38

78

Total Goals
(we found evidences for)

12

16

Top Processes

Evidences indicate better relative satisfaction


engagement management

engaging and following up


content publishing


communication management

sending & publishing communications



training & onboarding


social media management

social media analytics


community building


knowledge management



generation of new leads


loyalty management

identify target customers



membership management




conversion management


customer feedback management


sales document management

contract management


account management


competitive intelligence


campaign management



contact list management


workflow management



helpdesk management


sales review & feedback


business development




opportunity management


customer case management


lead qualification: technographic


lead qualification

lead qualification: technographic



motivation management


follower management




relationship management


conference call management


promotion management



discount management


Top Goals

Goals Achieved

  • Increase sales & revenue

  • Establish thought leadership

  • Acquire customers

  • Improve brand engagement

  • Enhance customer relationships

  • Improve digital and social presence

  • Improve ROI

  • Improve internal communications

  • Build brand awareness

  • Enter new markets internationally or locally

  • Scale best practices

  • Increase customer life time value

  • See 9 more
  • Improve internal communications

  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Scale best practices

  • Improve stakeholder relations

  • Build brand awareness

  • Improve efficiency

  • Improve brand engagement

  • Launch new products

  • Improve digital and social presence

  • Enter new markets internationally or locally

  • Improve ROI

  • Grow market share

  • Increase average basket value

  • Improve visibility

  • See 13 more

Top Channels

Channels Used

  • e-mail

  • social media

  • chat

  • phone calls

  • offline

  • video

  • website

  • user generated content

  • blogs

  • on premises

  • Slack

  • mobile

  • Twitter

  • promotions

  • point of sale

  • Facebook

  • mass media

  • LinkedIn

  • television

  • mobile app

  • support groups

  • events

  • trade shows

  • Skype

  • print media

  • newspaper

  • games

  • radio

  • causes and charity

  • omnichannel

  • See 27 more
  • e-mail

  • social media

  • chat

  • phone calls

  • offline

  • video

  • website

  • user generated content

  • blogs

  • on premises

  • Slack

  • mobile

  • Twitter

  • promotions

  • point of sale

  • Facebook

  • mass media

  • LinkedIn

  • television

  • mobile app

  • support groups

  • events

  • trade shows

  • Skype

  • print media

  • newspaper

  • games

  • radio

  • causes and charity

  • omnichannel

  • See 27 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

No Data

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low

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Security & Privacy Risk

medium

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low

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Integration Risk

low

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low

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Migration Risk

medium

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medium

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Business Setting