Comparison Summary
This comparison report of Zendesk For Service vs. BMC Helix ITSM is based on a specific set of business needs and context. The comparison uses 35977 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Zendesk For Service and BMC Helix ITSM
Zendesk For Service, BMC Helix ITSM, freshdesk, Salesforce Service Cloud, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Zendesk For Service covers Helpdesk Management with Phone Calls, Engagement Management, Customer Feedback Management, Knowledge Management with User Generated Content, etc.
BMC Helix ITSM focuses on Helpdesk Management, Workflow Management, Knowledge Management, Communication Management with E-Mail, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Zendesk For Service
Focus area
Zendesk For Service is better than BMC Helix ITSM for
Software Failure Risk
BMC Helix ITSM
Focus area
BMC Helix ITSM is better than Zendesk For Service for
Software Failure Risk
About
Customer service solution that’s easy to use and scales with your business
BMC Helix ITSM Capabilities - BMC Software
Age
2007
Financials
IPO
Business Need
Total Processes
(we found evidences for)
132
35
Total Goals
(we found evidences for)
20
8
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Improve internal communications
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Increase sales & revenue
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Scale best practices
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Launch new products
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Improve ROI
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Enter new markets internationally or locally
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Improve brand engagement
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Improve digital and social presence
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Establish thought leadership
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Improve efficiency
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Build brand awareness
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Improve visibility
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Improve stakeholder relations
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Grow market share
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Increase customer life time value
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Shorten ramp up time
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Improve consistency
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Improve navigation
- See 17 more
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Scale best practices
-
Improve efficiency
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Acquire customers
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Enhance customer relationships
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Improve stakeholder relations
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Launch new products
-
Improve visibility
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Improve ROI
- See 5 more
Top Channels
Channels Used
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e-mail
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phone calls
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offline
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on premises
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website
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social media
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Facebook
- See 4 more
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e-mail
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phone calls
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offline
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on premises
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website
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social media
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Facebook
- See 4 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
