Comparison Summary
This comparison report of Zendesk For Service vs. Deskpro is based on a specific set of business needs and context. The comparison uses 48792 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Zendesk For Service and Deskpro
Zendesk For Service, Deskpro, freshdesk, Salesforce Service Cloud, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Zendesk For Service covers Helpdesk Management with Phone Calls, Engagement Management, Customer Feedback Management, Knowledge Management with User Generated Content, etc.
Deskpro focuses on Helpdesk Management with E-Mail, Communication Management with E-Mail, Content Management, Engagement Management, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Customer service solution that’s easy to use and scales with your business
Deskpro | Helpdesk Software | Cloud or Self-Hosted, On ...
Age
2007
Financials
IPO
PRIVATE
Business Need
Total Processes
(we found evidences for)
132
54
Total Goals
(we found evidences for)
20
9
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
-
Enhance customer relationships
-
Acquire customers
-
Improve internal communications
-
Increase sales & revenue
-
Scale best practices
-
Launch new products
-
Improve ROI
-
Enter new markets internationally or locally
-
Improve brand engagement
-
Improve digital and social presence
-
Establish thought leadership
-
Improve efficiency
-
Build brand awareness
-
Improve visibility
-
Improve stakeholder relations
-
Grow market share
-
Increase customer life time value
-
Shorten ramp up time
-
Improve consistency
-
Improve navigation
- See 17 more
-
Enhance customer relationships
-
Improve efficiency
-
Launch new products
-
Improve internal communications
-
Increase sales & revenue
-
Acquire customers
-
Improve navigation
-
Improve brand engagement
-
Improve visibility
- See 6 more
Top Channels
Channels Used
-
e-mail
-
phone calls
-
chat
-
user generated content
-
offline
-
blogs
-
on premises
-
website
-
text SMS
-
social media
-
point of sale
-
mobile
-
games
-
mobile app
-
omnichannel
-
Twitter
-
Facebook
-
causes and charity
-
video
- See 16 more
-
e-mail
-
phone calls
-
chat
-
user generated content
-
offline
-
blogs
-
on premises
-
website
-
text SMS
-
social media
-
point of sale
-
mobile
-
games
-
mobile app
-
omnichannel
-
Twitter
-
Facebook
-
causes and charity
-
video
- See 16 more
Failure Risk Guidance Security Report?
Compliance Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Security & Privacy Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Integration Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Migration Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
IT and Other Capabilities
- Low
- Medium
- High
