Comparison Summary
This comparison report of Zendesk For Service vs. GoTo Resolve is based on a specific set of business needs and context. The comparison uses 35873 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Zendesk For Service and GoTo Resolve
Zendesk For Service, GoTo Resolve, freshdesk, Salesforce Service Cloud, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Zendesk For Service covers Helpdesk Management with Phone Calls, Engagement Management, Customer Feedback Management, Knowledge Management with User Generated Content, etc.
GoTo Resolve focuses on Helpdesk Management with Chat, Collaboration, Communication Management with E-Mail, Content Management with Chat, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Zendesk For Service
Focus area
Zendesk For Service is better than GoTo Resolve for
Software Failure Risk
About
Customer service solution that’s easy to use and scales with your business
Experience smarter, faster, easier-than-ever IT management and support
Age
2007
Financials
IPO
M&A
Business Need
Total Processes
(we found evidences for)
132
28
Total Goals
(we found evidences for)
20
4
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Improve internal communications
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Increase sales & revenue
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Scale best practices
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Launch new products
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Improve ROI
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Enter new markets internationally or locally
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Improve brand engagement
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Improve digital and social presence
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Establish thought leadership
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Improve efficiency
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Build brand awareness
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Improve visibility
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Improve stakeholder relations
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Grow market share
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Increase customer life time value
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Shorten ramp up time
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Improve consistency
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Improve navigation
- See 17 more
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Enhance customer relationships
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Acquire customers
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Improve ROI
-
Improve internal communications
- See 1 more
Top Channels
Channels Used
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phone calls
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chat
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offline
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Slack
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e-mail
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mobile
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website
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events
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trade shows
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on premises
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user generated content
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blogs
- See 9 more
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phone calls
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chat
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offline
-
Slack
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e-mail
-
mobile
-
website
-
events
-
trade shows
-
on premises
-
user generated content
-
blogs
- See 9 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
