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Zendesk For Service vs Helpshift: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of Zendesk For Service vs. Helpshift is based on a specific set of business needs and context. The comparison uses 38039 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Zendesk For Service and Helpshift

Zendesk For Service, Helpshift, freshdesk, Salesforce Service Cloud, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Zendesk For Service covers Helpdesk Management with Phone Calls, Engagement Management, Customer Feedback Management, Knowledge Management with User Generated Content, etc.

Helpshift focuses on Customer Feedback Management, Engagement Management with Mobile, Advertisement with Offline, Helpdesk Management with Phone Calls, etc.

"Only later did I see the features that Zendesk has in spades. If I could go back in time and do it again, I would have implemented Zendesk years ago. " - Alex Mozes

"We saw a real opportunity with Helpshift. First of all, it delivered a fully-native experience with in-app messaging. Players don't want to leave the app to send an email and calling into a call center would be unthinkable. Helpshift delivered a ful...ly integrated experience that delighted our players " - Nataly Kuzmina

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Zendesk For Service

Focus area

Zendesk For Service is better than Helpshift for

Software Failure Risk

  • medium

logo Helpshift

Focus area

Helpshift is better than Zendesk For Service for

Software Failure Risk

  • low

About

Customer service solution that’s easy to use and scales with your business

Automate your customer service funnel and transform your support organization with AI-powered case management

Age

2007

2011

Financials

IPO

SERIES C

Business Need

Total Processes
(we found evidences for)

132

52

Total Goals
(we found evidences for)

20

14

Top Processes

Evidences indicate better relative satisfaction



engagement management

engaging and following up


customer feedback management

measuring customer satisfaction

measuring net promoter score


knowledge management

creating knowledge base



communication management

sending & publishing communications

tracking & monitoring communications


contact list management

creating contact list


social media management

social media analytics

engaging on social media

managing social media account

scheduling post to social media

monitoring social media


sales call management

call transcription

meeting management



training & onboarding


competitive intelligence


rating and review management


sales document management

contract management

proposal & quote management


generation of new leads


customer case management


content management

content publishing



lifetime value management


loyalty management

customise loyalty program

identify target customers


products & pricelist management


relationship management


conversion management



campaign management

campaign analytics


community building




lead qualification

lead qualification: technographic


touchpoint management




channel management




referral management


business development



performance management


segmentation and targeting




sales review & feedback




subscription management




revenue cycle management


motivation management


advocacy management




conference call management



trade show marketing



courses & assessment

create learning path



pipeline management


distribution management



opportunity management


international marketing



attribution management



Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Improve internal communications

  • Increase sales & revenue

  • Scale best practices

  • Launch new products

  • Improve ROI

  • Enter new markets internationally or locally

  • Improve brand engagement

  • Improve digital and social presence

  • Establish thought leadership

  • Improve efficiency

  • Build brand awareness

  • Improve visibility

  • Improve stakeholder relations

  • Grow market share

  • Increase customer life time value

  • Shorten ramp up time

  • Improve consistency

  • Improve navigation

  • See 17 more
  • Enhance customer relationships

  • Acquire customers

  • Improve efficiency

  • Improve ROI

  • Increase customer life time value

  • Launch new products

  • Scale best practices

  • Increase sales & revenue

  • Improve brand engagement

  • Improve digital and social presence

  • Improve stakeholder relations

  • Improve internal communications

  • Enter new markets internationally or locally

  • Build brand awareness

  • See 11 more

Top Channels

Channels Used

  • mobile

  • offline

  • on premises

  • e-mail

  • phone calls

  • website

  • chat

  • games

  • social media

  • point of sale

  • mobile app

  • blogs

  • user generated content

  • video

  • text SMS

  • promotions

  • Facebook

  • Whatsapp

  • omnichannel

  • See 16 more
  • mobile

  • offline

  • on premises

  • e-mail

  • phone calls

  • website

  • chat

  • games

  • social media

  • point of sale

  • mobile app

  • blogs

  • user generated content

  • video

  • text SMS

  • promotions

  • Facebook

  • Whatsapp

  • omnichannel

  • See 16 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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low

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Migration Risk

medium

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medium

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Business Setting