Comparison Summary
This comparison report of Zendesk For Service vs. Helpshift is based on a specific set of business needs and context. The comparison uses 38039 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Zendesk For Service and Helpshift
Zendesk For Service, Helpshift, freshdesk, Salesforce Service Cloud, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Zendesk For Service covers Helpdesk Management with Phone Calls, Engagement Management, Customer Feedback Management, Knowledge Management with User Generated Content, etc.
Helpshift focuses on Customer Feedback Management, Engagement Management with Mobile, Advertisement with Offline, Helpdesk Management with Phone Calls, etc.
"Zendesk enabled us to interact with our partners in more effective ways such as through chat, the help desk, and by connecting multiple email channels to the platform. Having full visibility on KPIs allows us to closely measure how successfully we c...ommunicate with our partners, and how well our platform performs. " - Andrea Sebestyen
"We saw a real opportunity with Helpshift. First of all, it delivered a fully-native experience with in-app messaging. Players don't want to leave the app to send an email and calling into a call center would be unthinkable. Helpshift delivered a ful...ly integrated experience that delighted our players " - Nataly Kuzmina
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Zendesk For Service
Focus area
Zendesk For Service is better than Helpshift for
Software Failure Risk
About
Customer service solution that’s easy to use and scales with your business
Automate your customer service funnel and transform your support organization with AI-powered case management
Age
2007
2011
Financials
IPO
SERIES C
Business Need
Total Processes
(we found evidences for)
132
52
Total Goals
(we found evidences for)
20
14
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Improve internal communications
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Increase sales & revenue
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Scale best practices
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Launch new products
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Improve ROI
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Enter new markets internationally or locally
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Improve brand engagement
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Improve digital and social presence
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Establish thought leadership
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Improve efficiency
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Build brand awareness
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Improve visibility
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Improve stakeholder relations
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Grow market share
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Increase customer life time value
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Shorten ramp up time
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Improve consistency
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Improve navigation
- See 17 more
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Enhance customer relationships
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Acquire customers
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Improve efficiency
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Improve ROI
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Increase customer life time value
-
Launch new products
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Scale best practices
-
Increase sales & revenue
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Improve brand engagement
-
Improve digital and social presence
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Improve stakeholder relations
-
Improve internal communications
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Enter new markets internationally or locally
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Build brand awareness
- See 11 more
Top Channels
Channels Used
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mobile
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offline
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on premises
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e-mail
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phone calls
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website
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chat
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games
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social media
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point of sale
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mobile app
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blogs
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user generated content
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video
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text SMS
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promotions
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Facebook
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Whatsapp
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omnichannel
- See 16 more
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mobile
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offline
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on premises
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e-mail
-
phone calls
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website
-
chat
-
games
-
social media
-
point of sale
-
mobile app
-
blogs
-
user generated content
-
video
-
text SMS
-
promotions
-
Facebook
-
Whatsapp
-
omnichannel
- See 16 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
