Overview: Zendesk For Service and HubSpot Service Hub as Help Desk Category solutions.

Zendesk For Service is geared towards large-scale enterprises needing comprehensive support management with its broad capability suite and advanced integration features. HubSpot Service Hub caters to businesses with lighter support needs, focusing on integration and usability in educational and technology sectors. While Zendesk excels in detailed analytics and 24/7 support, HubSpot provides strong onboarding and adaptable platform benefits.

Zendesk For Service and HubSpot Service Hub: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

Zendesk For Service facilitates helpdesk and engagement management, addressing the need for robust customer support and workflow management. read more →

HubSpot Service Hub focuses on knowledge and customer feedback management, aiding in efficient communication for lighter support demands. read more →

Business Goals

Zendesk For Service mainly enhances customer relationships and facilitates customer acquisition, aligning with objectives of improving service efficacy. read more →

HubSpot Service Hub emphasizes customer acquisition and relationship building, beneficial for expanding digital footprints. read more →

Core Features

Zendesk For Service stands out with AI-powered features, compliance, and an impressive array of integrations and custom reports, meeting diverse enterprise needs. read more →

HubSpot Service Hub features training and onboarding, along with secure data import and export capabilities, offering adaptability in smaller setups. read more →

Vendor Support

Zendesk For Service offers extensive 24/7 support via phone, email, and chat, fitting businesses that need continuous availability. read more →

HubSpot Service Hub provides structured onboarding along with chat, phone, and email support, catering to users seeking comprehensive guidance. read more →

Segments and Industries

Zendesk For Service is popular among enterprises in IT, computer software, and internet services, showing its suitability for tech-driven fields. read more →

HubSpot Service Hub is used by large enterprises and the education sector, where structured support and educational alignment are critical. read more →

Operational Alignment

Zendesk For Service integrates seamlessly with enterprise-level operations, offering customizable and scalable support systems. read more →

HubSpot Service Hub fits into smaller and educational market operations, providing ease of integration and user-friendly interfaces. read more →

Applying your context and needs changes the comparison

Failure Risk Guidance?

Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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low

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Migration Risk

medium

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medium

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IT and Other Capabilities

Low
Medium
High

Ease of migration

Read peer / expert warnings.

Data

Data Export

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Data Import

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Support

Phone Support

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Email Support

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Chat Support

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24/7 Support

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Others

Analytics

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Custom Reports

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AI Powered

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Most deployed common Use Cases for Zendesk For Service and HubSpot Service Hub

How does Zendesk For Service and HubSpot Service Hub facilitate Helpdesk Management?

Zendesk For Service and Hubspot Service Hub are similar in that they both offer help desk ticketing systems and integrate with client websites. Both provide knowledge bases and customer support. Zendesk For Service provides a call center option, while Hubspot Service Hub has a client feedback module. A limitation of Hubspot Service Hub is that it does not reopen tickets automatically when a client responds.

"...Overall, this was a well-priced help desk solution for a small team managing very general feedback/support questions about a mobile app...." Peer review by Sara Rose Harcus, Marketing and Advertising

"...Business problems solved with HubSpot Service Hub: 1) Knowledge base articles or what we call a self-service help desk 2) Ticketing system for incoming technical support emails 3)..." Peer review by Administrator

How does Zendesk For Service and HubSpot Service Hub address your Knowledge Management Challenges?

Both Zendesk For Service and Hubspot Service Hub offer knowledge base management features. Zendesk For Service provides a more comprehensive suite of customer service tools, including help desks, call centers, and community portals, while Hubspot Service Hub primarily focuses on knowledge base functionality and integrates with other marketing and sales tools. Zendesk For Service knowledge base tools are more limited compared to Hubspot Service Hub, which has been continuously improving its knowledge base capabilities.

"...Zendesk is a quality, best of class solution for Help Desk, customer support, and knowledge base...." Peer review by Michael J., Manager, Computer Software

"...I think the knowledge base is up to par with this day and age's websites...." Peer review by Jacey L, Inbound Marketing Specialist , Computer Software

Why is Zendesk For Service and HubSpot Service Hub the best choice for Engagement Management?

Zendesk For Service and Hubspot Service Hub both aim to centralize customer interactions. Zendesk For Service emphasizes ease of use, customization, and engagement across multiple channels, including live chat and email. Hubspot Service Hub focuses on tracking customer interactions, providing a clear view of the customer journey, and improving communication within the team. Zendesk For Service offers robust integration with other systems, while Hubspot Service Hub provides a comprehensive platform for managing customer service workflows. However, both tools lack sophisticated data analytics capabilities.

"...We're now able to interact with customers via phone, chat, email and social channels through an integrated interface...." Peer review by Zo S, Head of User Advocacy, Internet

"...And the most difficult part is to keep them engaged with the online service that we provide...." Peer review by Jaime C, Education Manager

Why is Zendesk For Service and HubSpot Service Hub the best choice for Customer Feedback Management?

Zendesk For Service and Hubspot Service Hub both focus on collecting and using customer feedback to improve customer satisfaction. Zendesk For Service excels at managing support tickets and gathering customer satisfaction scores through various channels like chat and email. Hubspot Service Hub offers a more comprehensive feedback system, including NPS surveys and knowledge base features, but its feedback survey functionality is limited. Both tools prioritize customer feedback, but the level of sophistication and functionality within their feedback management systems differ.

"...Keeping track of support requests, online customer feedback and phone conversations is crucial to improving our product and maintaining customer satisfaction...." Peer review by Shun Liu

"...We currently use it for the hand-off from Sales to Implementation, tracking/measurements in Implementation, scheduling Demos and Trainings, as well as workflow automation and feedback survey delivery for both Implementation and Training...." Peer review by Richard W, Director of Client Services

What solutions does Zendesk For Service and HubSpot Service Hub provide for Workflow Management?

Both Zendesk For Service and Hubspot Service Hub provide workflows to manage customer service tasks. Zendesk For Service offers a user-friendly interface and robust reporting features. Hubspot Service Hub excels at creating automated workflows and integrates with other Hubspot tools. However, both tools have limitations, such as a lack of comprehensive customization options in Zendesk For Service and occasional workflow bugs in Hubspot Service Hub.

"...I am able to customize fields, automatize my workflow and the mobile app is pretty good to user and supporters alike. ...." Peer review by Mateus S., Suporte

"...Hubspot Service Hub lets you implement multiple workflows that making completing support requests quick and easy...." Peer review by Ariel O, Client Support And Success Specialist

Alternatives

4.09 5

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Zendesk For Service vs. HubSpot Service Hub: Comparing Best Help Desk Solutions 2025

Overview: Zendesk For Service and HubSpot Service Hub as Help Desk Category solutions.

Zendesk For Service and HubSpot Service Hub: Best Use cases based on the customer satisfaction data

Applying your context and needs changes the comparison

Failure Risk Guidance?

Compliance Risk

Security & Privacy Risk

Integration Risk

Migration Risk

IT and Other Capabilities

Data

Support

Others

Most deployed common Use Cases for Zendesk For Service and HubSpot Service Hub

How does Zendesk For Service and HubSpot Service Hub facilitate Helpdesk Management?

How does Zendesk For Service and HubSpot Service Hub address your Knowledge Management Challenges?

Why is Zendesk For Service and HubSpot Service Hub the best choice for Engagement Management?

Why is Zendesk For Service and HubSpot Service Hub the best choice for Customer Feedback Management?

What solutions does Zendesk For Service and HubSpot Service Hub provide for Workflow Management?

Alternatives

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