Comparison Summary

Zendesk For Service: Zendesk-for-service offers scalable, user-friendly customer service software. Businesses can focus on conversations, not channels, with a free trial available.

Kayako: Kayako is a help desk software platform for personal and connected customer service. Exceptional service is delivered across live chat, email, Facebook, and Twitter in multiple languages.

logo Zendesk For Service

Focus area

Zendesk For Service is better than Kayako for

Software Failure Risk

  • medium

logo Kayako

Focus area

Kayako is better than Zendesk For Service for

Software Failure Risk

  • medium

Zendesk For Service and Kayako: Customer Satisfaction Data

Most deployed common Use Cases for Zendesk For Service and Kayako

Why is Zendesk For Service and Kayako the best choice for Helpdesk Management?

What benefits does Zendesk For Service and Kayako offer for Engagement Management?

How does Zendesk For Service and Kayako facilitate Knowledge Management?

What benefits does Zendesk For Service and Kayako offer for Workflow Management?


Zendesk For Service in Action: Unique Use Cases

What benefits does Zendesk For Service offer for Customer Feedback Management?


Kayako in Action: Unique Use Cases

What makes Kayako ideal for Communication Management?

About

Customer service solution that’s easy to use and scales with your business

Help Desk Software Kayako Unified Customer Service Software

Age

2007

Financials

IPO

PRIVATE

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Security & Privacy Risk

medium

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Integration Risk

low

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Migration Risk

medium

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Business Setting