Comparison Summary
This comparison report of Zendesk For Service vs. Oracle CX Service is based on a specific set of business needs and context. The comparison uses 36308 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Zendesk For Service and Oracle CX Service
Zendesk For Service, freshdesk, Salesforce Service Cloud, etc., belong to a category of solutions that help Help Desk, whereas Oracle CX Service belong to a category of solutions that help Customer Experience Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Zendesk For Service covers Helpdesk Management with Phone Calls, Engagement Management, Customer Feedback Management, Knowledge Management with User Generated Content, etc.
Oracle CX Service focuses on Engagement Management with Phone Calls, Knowledge Management with Chat, Helpdesk Management with Phone Calls, Customer Feedback Management with Phone Calls, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Zendesk For Service
Focus area
Zendesk For Service is better than Oracle CX Service for
Software Failure Risk
Oracle CX Service
Focus area
Oracle CX Service is better than Zendesk For Service for
Software Failure Risk
About
Customer service solution that’s easy to use and scales with your business
Service Cloud | Customer Experience | Oracle Cloud
Age
2007
1977
Financials
IPO
IPO
Business Need
Total Processes
(we found evidences for)
132
68
Total Goals
(we found evidences for)
20
8
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Improve internal communications
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Increase sales & revenue
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Scale best practices
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Launch new products
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Improve ROI
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Enter new markets internationally or locally
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Improve brand engagement
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Improve digital and social presence
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Establish thought leadership
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Improve efficiency
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Build brand awareness
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Improve visibility
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Improve stakeholder relations
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Grow market share
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Increase customer life time value
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Shorten ramp up time
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Improve consistency
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Improve navigation
- See 17 more
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Enhance customer relationships
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Acquire customers
-
Improve internal communications
-
Launch new products
-
Improve efficiency
-
Scale best practices
-
Grow market share
-
Increase sales & revenue
- See 5 more
Top Channels
Channels Used
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phone calls
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chat
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social media
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e-mail
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website
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promotions
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mobile
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omnichannel
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offline
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point of sale
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user generated content
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blogs
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support groups
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coupons
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newsletter
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on premises
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video
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print media
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magazine
-
Twitter
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Facebook
-
mobile app
- See 19 more
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phone calls
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chat
-
social media
-
e-mail
-
website
-
promotions
-
mobile
-
omnichannel
-
offline
-
point of sale
-
user generated content
-
blogs
-
support groups
-
coupons
-
newsletter
-
on premises
-
video
-
print media
-
magazine
-
Twitter
-
Facebook
-
mobile app
- See 19 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
