Comparison Summary
This comparison report of Zendesk For Service vs. SolarWinds Service Desk is based on a specific set of business needs and context. The comparison uses 40865 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Zendesk For Service and SolarWinds Service Desk
Zendesk For Service, SolarWinds Service Desk, freshdesk, Salesforce Service Cloud, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Zendesk For Service covers Helpdesk Management with Phone Calls, Engagement Management, Customer Feedback Management, Knowledge Management with User Generated Content, etc.
SolarWinds Service Desk focuses on Helpdesk Management, Workflow Management, Knowledge Management with User Generated Content, Sales Document Management, etc.
"Support at Zendesk itself is so wonderfully managed that if I want support regarding any feature in your product, there is a team for that. And there is specialized support during implementation, which helped us to accelerate adding Zendesk to our o...rganization. " - Minakshi Taly
"(Solarwinds Service Desk) makes the DPR business run smoother by turning what might have taken a seven, eight, or ten step process into a one or two step process. " - Carter Whitley
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Zendesk For Service
Focus area
Zendesk For Service is better than SolarWinds Service Desk for
Software Failure Risk
SolarWinds Service Desk
Focus area
SolarWinds Service Desk is better than Zendesk For Service for
Software Failure Risk
About
Customer service solution that’s easy to use and scales with your business
SolarWinds Service Desk: An IT service management (ITSM) solution that understands what it takes to successfully....
Age
2007
Financials
IPO
M&A
Business Need
Total Processes
(we found evidences for)
132
61
Total Goals
(we found evidences for)
20
13
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Improve internal communications
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Increase sales & revenue
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Scale best practices
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Launch new products
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Improve ROI
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Enter new markets internationally or locally
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Improve brand engagement
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Improve digital and social presence
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Establish thought leadership
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Improve efficiency
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Build brand awareness
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Improve visibility
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Improve stakeholder relations
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Grow market share
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Increase customer life time value
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Shorten ramp up time
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Improve consistency
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Improve navigation
- See 17 more
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Enhance customer relationships
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Scale best practices
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Improve internal communications
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Improve ROI
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Manage risk
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Improve visibility
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Acquire customers
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Launch new products
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Improve efficiency
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Improve consistency
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Increase sales & revenue
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Shorten ramp up time
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Establish thought leadership
- See 10 more
Top Channels
Channels Used
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e-mail
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offline
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user generated content
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blogs
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phone calls
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social media
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mobile
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website
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on premises
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point of sale
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chat
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Slack
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promotions
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games
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mobile app
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video
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events
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trade shows
- See 15 more
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e-mail
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offline
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user generated content
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blogs
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phone calls
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social media
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mobile
-
website
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on premises
-
point of sale
-
chat
-
Slack
-
promotions
-
games
-
mobile app
-
video
-
events
-
trade shows
- See 15 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
