Comparison Summary
This comparison report of Zendesk For Service vs. Sparkcentral is based on a specific set of business needs and context. The comparison uses 35250 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Zendesk For Service and Sparkcentral
Zendesk For Service, freshdesk, Salesforce Service Cloud, etc., belong to a category of solutions that help Help Desk, whereas Sparkcentral, Verint Messaging, Customers.ai, etc., belong to a category of solutions that help Conversational Marketing. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Zendesk For Service covers Helpdesk Management with Phone Calls, Engagement Management, Customer Feedback Management, Knowledge Management with User Generated Content, etc.
Sparkcentral focuses on Engagement Management with Social Media, Social Media Management with Social Media, Helpdesk Management with Phone Calls, Communication Management with Social Media, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Zendesk For Service
Focus area
Zendesk For Service is better than Sparkcentral for
Software Failure Risk
About
Customer service solution that’s easy to use and scales with your business
Customers service that fits their lifestyle
Age
2007
2008
Financials
IPO
SERIES C
Business Need
Total Processes
(we found evidences for)
132
40
Total Goals
(we found evidences for)
20
9
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Improve internal communications
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Increase sales & revenue
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Scale best practices
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Launch new products
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Improve ROI
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Enter new markets internationally or locally
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Improve brand engagement
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Improve digital and social presence
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Establish thought leadership
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Improve efficiency
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Build brand awareness
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Improve visibility
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Improve stakeholder relations
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Grow market share
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Increase customer life time value
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Shorten ramp up time
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Improve consistency
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Improve navigation
- See 17 more
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Enhance customer relationships
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Acquire customers
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Establish thought leadership
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Improve visibility
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Improve consistency
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Improve internal communications
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Improve ROI
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Launch new products
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Improve brand engagement
- See 6 more
Top Channels
Channels Used
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social media
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phone calls
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Twitter
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chat
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Facebook
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Whatsapp
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mobile
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website
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offline
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on premises
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games
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mobile app
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print media
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magazine
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e-mail
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user generated content
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blogs
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video
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point of sale
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text SMS
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Instagram
- See 18 more
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social media
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phone calls
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Twitter
-
chat
-
Facebook
-
Whatsapp
-
mobile
-
website
-
offline
-
on premises
-
games
-
mobile app
-
print media
-
magazine
-
e-mail
-
user generated content
-
blogs
-
video
-
point of sale
-
text SMS
-
Instagram
- See 18 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
