Comparison Summary
This comparison report of Zendesk For Service vs. Spiceworks IT Help Desk is based on a specific set of business needs and context. The comparison uses 39373 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Zendesk For Service and Spiceworks IT Help Desk
Zendesk For Service, Spiceworks IT Help Desk, freshdesk, Salesforce Service Cloud, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Zendesk For Service covers Helpdesk Management with Phone Calls, Engagement Management, Customer Feedback Management, Knowledge Management with User Generated Content, etc.
Spiceworks IT Help Desk focuses on Helpdesk Management, Knowledge Management, Communication Management with E-Mail, Sales Document Management with User Generated Content, etc.
"For us, Zendesk was the most complete and flexible platform. Thanks to the Zendesk API, we’ve been able to create tools and processes to reduce customer effort and step up the strength of our support operation. " - Giovanni Berthelot
"Spiceworks is the best ticketing system I have ever worked with. We have been using the On-prem solution for a few years now. It has some flaws sure but the features you really need are there. Also you can't beat the price point and support. " - Adam Griggs
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Zendesk For Service
Focus area
Zendesk For Service is better than Spiceworks IT Help Desk for
Software Failure Risk
Spiceworks IT Help Desk
Focus area
Spiceworks IT Help Desk is better than Zendesk For Service for
Software Failure Risk
About
Customer service solution that’s easy to use and scales with your business
Cloud Help desk software for IT
Age
2007
Financials
IPO
Business Need
Total Processes
(we found evidences for)
132
52
Total Goals
(we found evidences for)
20
8
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Improve internal communications
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Increase sales & revenue
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Scale best practices
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Launch new products
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Improve ROI
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Enter new markets internationally or locally
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Improve brand engagement
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Improve digital and social presence
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Establish thought leadership
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Improve efficiency
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Build brand awareness
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Improve visibility
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Improve stakeholder relations
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Grow market share
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Increase customer life time value
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Shorten ramp up time
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Improve consistency
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Improve navigation
- See 17 more
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Acquire customers
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Enhance customer relationships
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Improve internal communications
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Establish thought leadership
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Scale best practices
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Improve efficiency
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Improve ROI
- See 4 more
Top Channels
Channels Used
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e-mail
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phone calls
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user generated content
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blogs
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website
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offline
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social media
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on premises
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point of sale
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mobile
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display advertisement
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mobile app
- See 9 more
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e-mail
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phone calls
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user generated content
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blogs
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website
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offline
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social media
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on premises
-
point of sale
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mobile
-
display advertisement
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mobile app
- See 9 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
