Comparison Summary
This comparison report of Zendesk For Service vs. Sprinklr Service is based on a specific set of business needs and context. The comparison uses 34674 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Zendesk For Service and Sprinklr Service
Zendesk For Service, Sprinklr Service, freshdesk, Salesforce Service Cloud, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Zendesk For Service covers Helpdesk Management with Phone Calls, Engagement Management, Customer Feedback Management, Knowledge Management with User Generated Content, etc.
Sprinklr Service focuses on Engagement Management with Social Media, Social Media Management with Social Media, Customer Feedback Management, Communication Management with E-Mail, etc.
"We’re building this ‘Voice of the Customer’ dashboard where we’re going to have all the contact reasons selected by the users. We can see which platform was used and even by the version of the app the user was on when they reached out. We can use th...at data to build a stronger product. " - Cynthia Toral
"The thing I enjoy the most about the Sprinklr platform is that it’s coupled with that AI engine that runs through the entire product suite. It’s empowering. And when you combine Advertising with Listening and Care, you get that 360-degree platform f...or customer experience management.” " - Ravi Mitra
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Zendesk For Service
Focus area
Zendesk For Service is better than Sprinklr Service for
Software Failure Risk
About
Customer service solution that’s easy to use and scales with your business
Leading digital-first, proactive customer service solution.
Age
2007
2009
Financials
IPO
PRIVATE
Business Need
Total Processes
(we found evidences for)
132
35
Total Goals
(we found evidences for)
20
4
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
-
Enhance customer relationships
-
Acquire customers
-
Improve internal communications
-
Increase sales & revenue
-
Scale best practices
-
Launch new products
-
Improve ROI
-
Enter new markets internationally or locally
-
Improve brand engagement
-
Improve digital and social presence
-
Establish thought leadership
-
Improve efficiency
-
Build brand awareness
-
Improve visibility
-
Improve stakeholder relations
-
Grow market share
-
Increase customer life time value
-
Shorten ramp up time
-
Improve consistency
-
Improve navigation
- See 17 more
-
Enhance customer relationships
-
Acquire customers
-
Build brand awareness
-
Improve digital and social presence
- See 1 more
Top Channels
Channels Used
-
social media
-
e-mail
-
games
-
Twitter
-
Instagram
-
Facebook
-
offline
-
chat
-
website
-
video
-
events
-
trade shows
-
promotions
- See 10 more
-
social media
-
e-mail
-
games
-
Twitter
-
Instagram
-
Facebook
-
offline
-
chat
-
website
-
video
-
events
-
trade shows
-
promotions
- See 10 more
Failure Risk Guidance Security Report?
Compliance Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Security & Privacy Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Integration Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Migration Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
IT and Other Capabilities
- Low
- Medium
- High
