Comparison Summary
This comparison report of Zendesk For Service vs. UseResponse is based on a specific set of business needs and context. The comparison uses 34738 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Zendesk For Service and UseResponse
Zendesk For Service, UseResponse, freshdesk, Salesforce Service Cloud, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Zendesk For Service covers Helpdesk Management with Phone Calls, Engagement Management, Customer Feedback Management, Knowledge Management with User Generated Content, etc.
UseResponse focuses on Helpdesk Management with Chat, Knowledge Management with Chat, Customer Feedback Management, Community Building with Mobile, etc.
"The Zendesk API is very solid, so it’s easy to work with. " - Cynthia Toral
"UseResponse has been the selected product for our self service support. They have delivered with great quality and with agility. Their price is very competitive compared to other knowledge management software vendors, especially when it comes to sel...f hosted php solutions. " - Geo Lubaton
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Zendesk For Service
Focus area
Zendesk For Service is better than UseResponse for
Software Failure Risk
About
Customer service solution that’s easy to use and scales with your business
UseResponse - Customer Support Software
Age
2007
2015
Financials
IPO
PRIVATE
Business Need
Total Processes
(we found evidences for)
132
26
Total Goals
(we found evidences for)
20
3
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Improve internal communications
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Increase sales & revenue
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Scale best practices
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Launch new products
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Improve ROI
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Enter new markets internationally or locally
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Improve brand engagement
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Improve digital and social presence
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Establish thought leadership
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Improve efficiency
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Build brand awareness
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Improve visibility
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Improve stakeholder relations
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Grow market share
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Increase customer life time value
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Shorten ramp up time
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Improve consistency
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Improve navigation
- See 17 more
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Enhance customer relationships
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Acquire customers
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Build brand awareness
Top Channels
Channels Used
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chat
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mobile
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social media
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mobile app
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e-mail
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website
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omnichannel
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Facebook
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Twitter
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phone calls
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offline
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on premises
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Skype
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promotions
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user generated content
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blogs
- See 13 more
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chat
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mobile
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social media
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mobile app
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e-mail
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website
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omnichannel
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Facebook
-
Twitter
-
phone calls
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offline
-
on premises
-
Skype
-
promotions
-
user generated content
-
blogs
- See 13 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
