Comparison Summary
This comparison report of Zendesk For Service vs. Verint Unified VoC Platform is based on a specific set of business needs and context. The comparison uses 34409 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Zendesk For Service and Verint Unified VoC Platform
Zendesk For Service, Verint Unified VoC Platform, freshdesk, Salesforce Service Cloud, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Zendesk For Service covers Helpdesk Management with Phone Calls, Engagement Management, Customer Feedback Management, Knowledge Management with User Generated Content, etc.
Verint Unified VoC Platform focuses on Knowledge Management with E-Mail, Customer Feedback Management, Engagement Management with Website, Social Media Management with Social Media, etc.
"Our Zendesk solution has proven to be scalable due to good data, and good reporting features. The business team can see all their reports and it has configuration and workflow tools that help our customer support team talk to us about the local busi...ness teams. " - Sankar Rao Amburkar
"GNC is a big company with many moving parts, but we’re all seeing the same feedback data, so we can coordinate and respond as one. Our customers have noticed, and we have clear evidence that the changes we made have had a positive impact on sales. " - GNC
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Zendesk For Service
Focus area
Zendesk For Service is better than Verint Unified VoC Platform for
Software Failure Risk
About
Customer service solution that’s easy to use and scales with your business
Voice of the Customer | Verint Systems
Age
2007
Financials
IPO
IPO
Business Need
Total Processes
(we found evidences for)
132
21
Total Goals
(we found evidences for)
20
4
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Improve internal communications
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Increase sales & revenue
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Scale best practices
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Launch new products
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Improve ROI
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Enter new markets internationally or locally
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Improve brand engagement
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Improve digital and social presence
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Establish thought leadership
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Improve efficiency
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Build brand awareness
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Improve visibility
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Improve stakeholder relations
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Grow market share
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Increase customer life time value
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Shorten ramp up time
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Improve consistency
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Improve navigation
- See 17 more
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Enhance customer relationships
-
Improve efficiency
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Increase sales & revenue
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Acquire customers
- See 1 more
Top Channels
Channels Used
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social media
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e-mail
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chat
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omnichannel
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phone calls
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website
- See 3 more
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social media
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e-mail
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chat
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omnichannel
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phone calls
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website
- See 3 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
