Overview: Zendesk For Service and Zoho Desk as Help Desk Category solutions.

Zendesk For Service and Zoho Desk provide comprehensive help desk solutions with distinct strengths. Zendesk focuses on supporting large enterprises through robust integration and AI capabilities, enhancing customer relationships and driving sales. Zoho Desk caters to varied markets with strong analytics and social media integration, helping improve efficiency and communication. Both offer extensive support, including 24/7 assistance, with Zendesk leading in depth support options. Select Zendesk for expansive features; choose Zoho Desk for targeted efficiency improvements.

Zendesk For Service: Zendesk-for-service offers scalable, user-friendly customer service software. Businesses can focus on conversations, not channels, with a free trial available.

Zoho Desk: Zoho Desk is an online customer service help desk software designed for happier customers and empowered agents. A 15-day free trial is offered for new users.

Zendesk For Service and Zoho Desk: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

Zendesk For Service excels in helpdesk and engagement management, ensuring comprehensive customer interaction. read more →

Zoho Desk focuses on helpdesk management and integrates robust knowledge management, suiting diverse workflows. read more →

Business Goals

Zendesk For Service aids in enhancing customer relationships and facilitating revenue growth through improved communication. read more →

Zoho Desk aims to boost efficiency and enhance customer relationships, aligning with customer acquisition strategies. read more →

Core Features

Zendesk For Service stands out with AI-powered analytics and seamless integration, boosting data-driven decisions. read more →

Zoho Desk offers strong analytics and integration capabilities, focusing on efficient data management and compliance. read more →

Vendor Support

Zendesk For Service provides comprehensive support, including 24/7 chat, phone, and email assistance. read more →

Zoho Desk offers reliable vendor support with 24/7 availability through multiple channels, crucial for constant operations. read more →

Segments and Industries

Zendesk For Service is widely used in enterprise and IT sectors, fitting large-scale operations. read more →

Zoho Desk caters to large enterprises and nonprofits, with strong presence in IT and software services. read more →

Operational Alignment

Zendesk For Service aligns with complex workflows, suitable for large enterprise operational structures. read more →

Zoho Desk fits into diverse operational environments, playing well with various scales and complexities. read more →

Applying your context and needs changes the comparison

Failure Risk Guidance?

Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

medium

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high

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Integration Risk

low

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medium

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Migration Risk

medium

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medium

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IT and Other Capabilities

Low
Medium
High

Ease of migration

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Data

Data Export

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Data Import

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Support

Phone Support

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Email Support

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Chat Support

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24/7 Support

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Others

Analytics

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Custom Reports

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AI Powered

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Most deployed common Use Cases for Zendesk For Service and Zoho Desk

How efficiently Does Zendesk For Service and Zoho Desk manage your Helpdesk Management?

Both Zendesk For Service and Zoho Desk provide helpdesk management features like ticket generation and tracking, live chat, and help center integration. Zendesk offers call center functionality, while Zoho Desk focuses on customer service management. Zendesk has a higher cost compared to other tools, and Zoho Desk has limitations with customization and translation accuracy.

"...I utilize both the helpdesk ticketing system and the call center phone system...." Peer review by Executive Sponsor

"...It is very userfriendly and time saving help desk software , where you can see your all ticket at once...." Peer review by Abhinav S., Computer Software

How does Zendesk For Service and Zoho Desk address your Engagement Management Challenges?

Both Zendesk For Service and Zoho Desk help businesses manage customer engagement. Zendesk For Service offers features like live chat, omnichannel support, and integration with other systems. Zoho Desk focuses on ticket management, integration with CRM, and social media interactions. Zoho Desk lacks a defined engagement feature, while Zendesk For Service sometimes struggles with timely follow-up and resolution.

"...We're now able to interact with customers via phone, chat, email and social channels through an integrated interface...." Peer review by Zo S, Head of User Advocacy, Internet

"...After configured you can follow up from the email...." Peer review by William Alberto P, Realizador

How does Zendesk For Service and Zoho Desk address your Knowledge Management Challenges?

Zendesk For Service and Zoho Desk both provide knowledge management tools for customer support. Zendesk For Service offers a more comprehensive platform that includes a help desk, call center, and live chat, while Zoho Desk focuses more on ticketing, chat, and community features. Zendesk For Service's knowledge base tool is considered to be limited, while Zoho Desk offers a knowledge base with customization options. However, Zoho Desk's knowledge base interface is outdated, and it lacks additional knowledge from the tool's creators.

"...so they simply get an email once a new knowledge base articles is published...." Peer review by Adam M, Customer Success Manager, Information Technology and Services

"...With ZoHo Help Desk we established a perfect basis for our Appollo Digital Innovation Platform to provide an efficient support to our customers by agents and especially with the customer self service support possibilities of the community and the knowledge base...." Peer review by Dr. Eckhard H, Managing Director

How does Zendesk For Service and Zoho Desk facilitate Customer Feedback Management?

Both Zendesk For Service and Zoho Desk allow for gathering customer feedback to improve customer satisfaction. Zendesk For Service emphasizes features such as chat, surveys, and tracking support requests, while Zoho Desk focuses on features such as happiness ratings, customizable reports, and detailed ticket tracking. Zendesk For Service's customer satisfaction scoring method is limited as it only allows customers to rate their satisfaction without further detail.

"...It is also useful to rise customer satisfaction as customers do not have to wait on the telephone or write emails to receive an answer...." Peer review by Anonymous Reviewer, Internet

"...Super software and easy to use The ticketing system is awesome and has helped us increase customer satisfaction...." Peer review by nikhil pandurangi

What solutions does Zendesk For Service and Zoho Desk provide for Workflow Management?

Both Zendesk For Service and Zoho Desk allow for workflow management and automation. Zendesk For Service excels in user-friendliness and provides a robust set of features, including multi-channel support, reporting, and integrations. Zoho Desk focuses on cost savings, SLA management, and customizable workflows, and offers a mobile application for workflow access. However, neither tool offers advanced workflow customization comparable to Salesforce cases.

"...I like the ticket management options that includes social media as well as the automatic workflows and integration options...." Peer review by Verified Reviewer, Financial Services, 1001-5000 employees, Financial Services