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Zendesk Sell vs Commence: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of Zendesk Sell vs. Commence is based on a specific set of business needs and context. The comparison uses 4552 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Zendesk Sell and Commence

Zendesk Sell, Commence, Freshsales, Salesmate Sales CRM, etc., belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Zendesk Sell covers Communication Management with E-Mail, Engagement Management, Contact List Management with Phone Calls, Sales Call Management with Phone Calls, etc.

Commence focuses on Generation Of New Leads with E-Mail, Contact List Management, Campaign Management, Engagement Management with Phone Calls, etc.

"The Sell solution is so modern and simple, and it was intuitive for our account managers right out of the box. " - Nora Raisanen

"We selected Commence CRM as a solution for managing customer relationships and tracking our sales activity. The shared calendar does a good job of allowing internal staff to coordinate and schedule appointments and vacations. We also use it as our m...ain dispatch calendar for our field technicians who provide on-site service and repair. Lastly, it is a great tool for customizing our event attendee lists, for use with tracking this information, as well as sending invitations. Commence is easy to use, extremely customizable and remotely accessible. We have been a customer for several years and the customer support has been excellent. " - Sheena Williams

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Zendesk Sell

Focus area

Zendesk Sell is better than Commence for

Software Failure Risk

  • medium

logo Commence

Focus area

Commence is better than Zendesk Sell for

Software Failure Risk

  • low

About

Zendesk Sell | Enhance productivity, processes, and pipeline visibility for sales teams

Customer Relationship Management (CRM) Software

Age

2007

Financials

IPO

PRIVATE

Business Need

Total Processes
(we found evidences for)

89

69

Total Goals
(we found evidences for)

9

15

Top Processes

Evidences indicate better relative satisfaction


communication management

tracking & monitoring communications

sending & publishing communications


engagement management

engaging and following up


contact list management

creating contact list


sales call management

meeting management



sales document management

proposal & quote management

contract management


lead qualification

lead qualification: demographic

lead qualification: behavioural




helpdesk management


generation of new leads


training & onboarding



pipeline management



workflow management


conversion management


relationship management


social media management

social media analytics

managing social media account


discount management


promotion management



campaign management

campaign analytics



opportunity management


account management


business development



rating and review management


sales review & feedback




follower management



products & pricelist management


competitive intelligence


social media marketing





performance management


influencer marketing


customer feedback management

measuring customer satisfaction



content management


knowledge management


segmentation and targeting


personalized marketing



loyalty management

identify target customers


lifetime value management


calendar management


customer case management




Top Goals

Goals Achieved

  • Increase sales & revenue

  • Enhance customer relationships

  • Acquire customers

  • Improve internal communications

  • Improve efficiency

  • Launch new products

  • Scale best practices

  • Improve navigation

  • Enter new markets internationally or locally

  • See 6 more
  • Enhance customer relationships

  • Acquire customers

  • Improve internal communications

  • Increase sales & revenue

  • Improve stakeholder relations

  • Improve efficiency

  • Launch new products

  • Scale best practices

  • Build brand awareness

  • Improve brand engagement

  • Improve ROI

  • Improve consistency

  • Grow market share

  • Increase customer life time value

  • Enter new markets internationally or locally

  • See 12 more

Top Channels

Channels Used

  • phone calls

  • e-mail

  • social media

  • offline

  • point of sale

  • website

  • user generated content

  • blogs

  • See 5 more
  • phone calls

  • e-mail

  • social media

  • offline

  • point of sale

  • website

  • user generated content

  • blogs

  • See 5 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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low

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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low

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Migration Risk

medium

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low

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Business Setting