Zendesk Sell and Copper, An In-Depth Comparison 2024

Comparison Summary

Zendesk Sell: Zendesk Sell is a sales CRM software that boosts productivity and pipeline visibility for sales teams. Friction is eliminated, enabling more sales.

Copper: Copper helps businesses build stronger customer relationships with CRM software solutions. Clients can try Copper to win customers for life.

Zendesk Sell and Copper: Customer Satisfaction Data

Most deployed common Use Cases for Zendesk Sell and Copper

What makes Zendesk Sell and Copper ideal for Communication Management?

Zendesk Sell and Copper both allow users to track emails and schedule reminders. Zendesk Sell also offers integrated calling features and the ability to record calls, while Copper integrates with Gmail. Zendesk Sell offers more advanced reporting and customization options, while Copper focuses on email tracking and integration with Gmail. However, both platforms have limitations, such as occasional technical issues with Zendesk Sell and limited email tracking features in Copper's basic plan.

"...I also LOVE the way they track emails and cell calls to the leads and contact profiles...." Peer review by Olivier T, Chief Executive Officer, Marketing and Advertising

"...Functionality Email Integration Email tracking Tasks . ...." Peer review by Lucy H., Administrator, Real Estate

Why is Zendesk Sell and Copper the best choice for Engagement Management?

Zendesk Sell and Copper both help manage customer engagements by tracking interactions, scheduling reminders, and providing insights for strategic follow-ups. Zendesk Sell excels at team collaboration with transparent workflows, while Copper focuses on personalized client management with flexible options for organizing contacts. Both tools offer email integration, but Zendesk Sell has more comprehensive features for reporting and team-wide protocol enforcement. Copper's limitations lie in the absence of automated campaign and follow-up features directly integrated with Gmail.

"...It allows others to quickly catch up on what happened in customer interactions by reading emails that have been sent previously...." Peer review by joshua s, Responsible for marketing

"...It provides quick insights as to customer interaction history when reading or composing messages, as well as giving users the ability to modify records, add tasks, calendar events, etc...." Peer review by Pete M., Founder & CEO, Internet

What solutions does Zendesk Sell and Copper provide for Contact List Management?

Zendesk Sell and Copper both help users manage contacts, track sales leads, and schedule follow-ups. Zendesk Sell offers greater customization and analytical features, allowing for more in-depth insights and automation. Copper focuses on simplifying contact management, providing a clean interface and tracking email interactions. However, both tools have limitations, such as difficulty in organizing contacts effectively in Zendesk Sell and the lack of a click-to-call function in Copper.

"...Email integration function is very powerful to track all contact with the customer...." Peer review by Agency

"...All emails that are sent to each contact is tracked automatically..." Peer review by Jeremy W, Client Manager, Financial Services

What solutions does Zendesk Sell and Copper provide for Lead Tracking?

Zendesk Sell and Copper both enable the tracking of leads and opportunities. Zendesk Sell provides a centralized location for managing sales processes, while Copper is more focused on lead management and tracking. Zendesk Sell offers a wider range of features, including deal tracking and customization, but it can be difficult for teams with multiple functions to use effectively. Copper, however, may struggle with tracking duplicate leads and opportunities.

"...Base has solved those issues because it provides a place to store contact information, project information and track our leads and projects...." Peer review by Administrator

"...Keeping track of inbound leads, opportunities, and conversation with clients for cover when your not available...." Peer review by Carl D, Commercial Partnerships Lead, Information Technology and Services