Overview: Zendesk Sell and Copper as CRM Category solutions.

Zendesk Sell and Copper provide robust CRM solutions tailored for distinct business needs. Zendesk Sell excels in communication management and seamless data migration, making it ideal for enterprises looking to streamline internal and customer communications. Copper, known for powerful integration capabilities, stands out for industries keen on tech-driven lead management and engagement strategies. Both platforms offer diverse support options, catering to a wide range of business scales and sectors.

Zendesk Sell: Zendesk Sell is a sales CRM software that boosts productivity and pipeline visibility for sales teams. Friction is eliminated, enabling more sales.

Copper: Copper helps businesses build stronger customer relationships with CRM software solutions. Clients can try Copper to win customers for life.

Zendesk Sell and Copper: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

Zendesk Sell specializes in communication management and tracking, engaging customers effectively over various channels. read more →

Copper enhances engagement management and lead tracking, emphasizing efficient follow-ups and lead generation. read more →

Business Goals

Zendesk Sell is crafted to increase sales, enhance customer relationships, and improve communication efficiency. read more →

Copper focuses on enhancing relationships, customer acquisition, and scaling best practices, driving internal communication improvements. read more →

Core Features

Zendesk Sell offers powerful analytics, seamless data integration, and custom reports tailored for large enterprises. read more →

Copper shines with comprehensive integration, robust custom reports, and analytics appealing to tech-savvy and consulting sectors. read more →

Vendor Support

Zendesk Sell provides 24/7 support via phone, chat, and email, focusing on accessibility for large enterprises. read more →

Copper offers all-round-the-clock support, with strong chat and email contact support for varied user needs. read more →

Segments and Industries

Zendesk Sell attracts large enterprises, particularly in consumer services and marketing sectors. read more →

Copper serves larger enterprises prominently in IT and management consulting industries. read more →

Operational Alignment

Zendesk Sell integrates well into operational workflows, favoring enterprises requiring communication and sales improvements. read more →

Copper aligns with tech-centric operations, facilitating effective lead management within specific industries. read more →

Applying your context and needs changes the comparison

Failure Risk Guidance?

Low Medium High

Compliance Risk

medium

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low

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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medium

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Migration Risk

medium

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medium

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IT and Other Capabilities

Low
Medium
High

Ease of migration

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Data

Data Export

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Data Import

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Support

Email Support

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Phone Support

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Chat Support

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24/7 Support

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Others

Analytics

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Custom Reports

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AI Powered

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Most deployed common Use Cases for Zendesk Sell and Copper

How efficiently Does Zendesk Sell and Copper manage your Communication Management?

Zendesk Sell and Copper both allow users to track emails and schedule reminders. Zendesk Sell also offers integrated calling features and the ability to record calls, while Copper integrates with Gmail. Zendesk Sell offers more advanced reporting and customization options, while Copper focuses on email tracking and integration with Gmail. However, both platforms have limitations, such as occasional technical issues with Zendesk Sell and limited email tracking features in Copper's basic plan.

"...Email tracking is a plus, and the executive reporting is excellent...." Peer review by Rob S, Sales Director, Telecommunications

"...Copper allows us to assign tasks to each vendor and then receive an alarm to send me an email when the process finished and I do not lose any opportunity without receiving an email and verify it, another aspect that helped us a lot is that your pipeline is effective and easy to use, what is very helpful for each member, the visualization of the tasks and the gains in their platform also we like and is something that we can recommend Copper...." Peer review by Daniel C, Sales And Marketing Specialist

How can Zendesk Sell and Copper enhance your Engagement Management process?

Zendesk Sell and Copper both help manage customer engagements by tracking interactions, scheduling reminders, and providing insights for strategic follow-ups. Zendesk Sell excels at team collaboration with transparent workflows, while Copper focuses on personalized client management with flexible options for organizing contacts. Both tools offer email integration, but Zendesk Sell has more comprehensive features for reporting and team-wide protocol enforcement. Copper's limitations lie in the absence of automated campaign and follow-up features directly integrated with Gmail.

"...This app is for a salesman who truly sets appointments and needs to care about and follow up with his/her leads...." Peer review by Brian B., Manager, Education

"...Easy to track an follow up on Opps and emails that are opened by leads and prospects...." Peer review by Gregory F, Founder, Sports

How can Zendesk Sell and Copper optimize your Contact List Management Workflow?

Zendesk Sell and Copper both help users manage contacts, track sales leads, and schedule follow-ups. Zendesk Sell offers greater customization and analytical features, allowing for more in-depth insights and automation. Copper focuses on simplifying contact management, providing a clean interface and tracking email interactions. However, both tools have limitations, such as difficulty in organizing contacts effectively in Zendesk Sell and the lack of a click-to-call function in Copper.

"...From the email interface, you can view contacts that do not exist in your customer log, and with a touch of a button create a new contact...." Peer review by Gregory Perrine, CEO, eGuide Tech Allies

"...It provides quick insights as to customer interaction history when reading or composing messages, as well as giving users the ability to modify records, add tasks, calendar events, etc...." Peer review by Pete M, CEO & Founder, Internet

How can Zendesk Sell and Copper optimize your Lead Tracking Workflow?

Zendesk Sell and Copper both enable the tracking of leads and opportunities. Zendesk Sell provides a centralized location for managing sales processes, while Copper is more focused on lead management and tracking. Zendesk Sell offers a wider range of features, including deal tracking and customization, but it can be difficult for teams with multiple functions to use effectively. Copper, however, may struggle with tracking duplicate leads and opportunities.

"...We had been having trouble keeping on top of client leads, losing track of what stage they were in, etc...." Peer review by Abhishek H, Owner, Hospitality

"...Follow up reminders for sales leads and potential opportunities - track amount of opportunities in sales pipeline for forecasting and such...." Peer review by Rick G., VP of BizDev & Creative, Media Production