cuspera logo CUSPERA

Zendesk Sell vs HubSpot CRM: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of Zendesk Sell vs. HubSpot CRM is based on a specific set of business needs and context. The comparison uses 44844 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Zendesk Sell and HubSpot CRM

Zendesk Sell, HubSpot CRM, Freshsales, Salesmate Sales CRM, etc., belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Zendesk Sell covers Communication Management with E-Mail, Engagement Management, Contact List Management with Phone Calls, Sales Call Management with Phone Calls, etc.

HubSpot CRM focuses on Communication Management with E-Mail, Engagement Management with E-Mail, Contact List Management with E-Mail, Lead Tracking with E-Mail, etc.

"Thanks to Zendesk Sell among other investments, we have unlocked new sales capacity. Our sales reps now have 80 percent of their time freed up for proactive selling, up from just 50 percent before. As sales leaders, that’s something we greatly appre...ciate and value. " - Jim Dugan

"Rock Content had been using Intercom for customer messaging and Strikedeck for customer success — along with other proprietary platforms and manual processes. This resulted in information silos and many inefficiencies. " - João Dobbin

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Zendesk Sell

Focus area

Zendesk Sell is better than HubSpot CRM for

Software Failure Risk

  • medium

logo HubSpot CRM

Focus area

HubSpot CRM is better than Zendesk Sell for

Software Failure Risk

  • medium

About

Zendesk Sell | Enhance productivity, processes, and pipeline visibility for sales teams

HubSpot CRM | For Sales Leaders

Age

2007

2006

Financials

IPO

IPO

Business Need

Total Processes
(we found evidences for)

89

145

Total Goals
(we found evidences for)

9

19

Top Processes

Evidences indicate better relative satisfaction


communication management

tracking & monitoring communications

sending & publishing communications


engagement management

engaging and following up


contact list management

creating contact list


sales call management



sales document management

proposal & quote management

contract management


lead qualification: demographic

lead qualification: behavioural

lead qualification: firmographic





generation of new leads


training & onboarding






conversion management


relationship management


social media management

social media analytics

managing social media account



promotion management



campaign management

campaign analytics

campaign monitoring



opportunity management


account management


business development



rating and review management


sales review & feedback




follower management



products & pricelist management


competitive intelligence


social media marketing





performance management


influencer marketing


customer feedback management

measuring customer satisfaction



content publishing

searching for content


knowledge management




segmentation and targeting



touchpoint management



motivation management


channel management


category management


personalized marketing





loyalty management

identify target customers


lifetime value management




database marketing



calendar management


create learning path


track learning progress


courses & assessment

create learning path

track learning progress




trade show marketing



outbound marketing


revenue cycle management


conference call management



advocacy management




distribution management


community marketing


customer case management



international marketing




merger and acquisition



community building


Top Goals

Goals Achieved

  • Increase sales & revenue

  • Enhance customer relationships

  • Acquire customers

  • Improve internal communications

  • Improve efficiency

  • Launch new products

  • Scale best practices

  • Improve navigation

  • Enter new markets internationally or locally

  • See 6 more
  • Acquire customers

  • Enhance customer relationships

  • Increase sales & revenue

  • Improve ROI

  • Scale best practices

  • Grow market share

  • Improve internal communications

  • Enter new markets internationally or locally

  • Improve digital and social presence

  • Improve stakeholder relations

  • Improve efficiency

  • Build brand awareness

  • Improve visibility

  • Launch new products

  • Shorten ramp up time

  • Establish thought leadership

  • Improve consistency

  • Improve brand engagement

  • Increase customer life time value

  • See 16 more

Top Channels

Channels Used

  • e-mail

  • phone calls

  • social media

  • website

  • user generated content

  • blogs

  • offline

  • chat

  • point of sale

  • mobile

  • Facebook

  • video

  • LinkedIn

  • promotions

  • on premises

  • mobile app

  • newsletter

  • trade shows

  • Twitter

  • events

  • Instagram

  • games

  • text SMS

  • coupons

  • Facebook page

  • channel partners

  • Slack

  • Skype

  • print media

  • support groups

  • Pinterest

  • magazine

  • causes and charity

  • mass media

  • display advertisement

  • See 32 more
  • e-mail

  • phone calls

  • social media

  • website

  • user generated content

  • blogs

  • offline

  • chat

  • point of sale

  • mobile

  • Facebook

  • video

  • LinkedIn

  • promotions

  • on premises

  • mobile app

  • newsletter

  • trade shows

  • Twitter

  • events

  • Instagram

  • games

  • text SMS

  • coupons

  • Facebook page

  • channel partners

  • Slack

  • Skype

  • print media

  • support groups

  • Pinterest

  • magazine

  • causes and charity

  • mass media

  • display advertisement

  • See 32 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Security & Privacy Risk

medium

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Integration Risk

medium

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Migration Risk

medium

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Business Setting