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Compare Zendesk Sell vs Microsoft Dynamics 365 for Sales

Comparison Summary

For Zendesk Sell vs Microsoft Dynamics 365 for Sales comparison, Our AI algorithm looked at 8497 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Zendesk Sell and Microsoft Dynamics 365 for Sales to solve their respective business needs.

Pros and cons of Zendesk Sell and Microsoft Dynamics 365 for Sales

Zendesk Sell is more suited to businesses that require Communication Management with E-Mail and Engagement Management where as Microsoft Dynamics 365 for Sales is focused towards Engagement Management and Contact List Management .

Both Zendesk Sell and Microsoft Dynamics 365 for Sales are CRM software, peers recommend Zendesk Sell for tracking & monitoring communications and communication management where as Microsoft Dynamics 365 for Sales is more known for social media analytics and social media management .

logo Zendesk Sell

Focus area

Zendesk Sell is better than Microsoft Dynamics 365 for Sales for

Software Failure Risk

  • medium

logo Microsoft Dynamics 365 for Sales

Focus area

Microsoft Dynamics 365 for Sales is better than Zendesk Sell for

Software Failure Risk

  • low

About

Zendesk Sell | Enhance productivity, processes, and pipeline visibility for sales teams

Sales Force Automation | Microsoft Dynamics 365

Age

2007

1975

Financials

IPO

IPO

Business Need

Total Processes
(we found evidences for)

89

97

Total Goals
(we found evidences for)

9

14

Top Processes

Evidences indicate better relative satisfaction


communication management

tracking & monitoring communications

sending & publishing communications


engagement management

engaging and following up


contact list management

creating contact list


sales call management

meeting management



sales document management

proposal & quote management

contract management


lead qualification

lead qualification: demographic

lead qualification: behavioural




helpdesk management


generation of new leads


training & onboarding



pipeline management



workflow management


conversion management


relationship management


social media management

social media analytics

managing social media account


discount management


promotion management



campaign management

campaign analytics

campaign monitoring



opportunity management


account management


business development



rating and review management


sales review & feedback




follower management



products & pricelist management


competitive intelligence


social media marketing





performance management


influencer marketing


customer feedback management

measuring customer satisfaction



content management


knowledge management




loyalty management

identify target customers


lifetime value management


customer case management






sales quota management


create learning path


courses & assessment

create learning path


revenue cycle management


billing and invoice management


license management


community building



Top Goals

Goals Achieved

  • Increase sales & revenue

  • Enhance customer relationships

  • Acquire customers

  • Improve internal communications

  • Improve efficiency

  • Launch new products

  • Scale best practices

  • Improve navigation

  • Enter new markets internationally or locally

  • See 6 more
  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Improve ROI

  • Improve efficiency

  • Improve internal communications

  • Scale best practices

  • Improve visibility

  • Improve stakeholder relations

  • Grow market share

  • Increase customer life time value

  • Launch new products

  • Manage risk

  • Enter new markets internationally or locally

  • See 11 more

Top Channels

Channels Used

  • e-mail

  • phone calls

  • offline

  • point of sale

  • website

  • on premises

  • social media

  • mobile

  • mobile app

  • games

  • promotions

  • blogs

  • user generated content

  • out of home

  • brochure

  • Facebook

  • review sites

  • Amazon

  • video

  • events

  • trade shows

  • newsletter

  • LinkedIn

  • See 20 more
  • e-mail

  • phone calls

  • offline

  • point of sale

  • website

  • on premises

  • social media

  • mobile

  • mobile app

  • games

  • promotions

  • blogs

  • user generated content

  • out of home

  • brochure

  • Facebook

  • review sites

  • Amazon

  • video

  • events

  • trade shows

  • newsletter

  • LinkedIn

  • See 20 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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low

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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low

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Migration Risk

medium

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medium

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Business Setting