cuspera logo CUSPERA

Zendesk Sell vs Nutshell CRM: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of Zendesk Sell vs. Nutshell CRM is based on a specific set of business needs and context. The comparison uses 8776 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Zendesk Sell and Nutshell CRM

Zendesk Sell, Freshsales, Salesmate Sales CRM, etc., belong to a category of solutions that help CRM, whereas Nutshell CRM, Nimble CRM, Salesforce Social Studio, etc., belong to a category of solutions that help Social CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Zendesk Sell covers Communication Management with E-Mail, Engagement Management, Contact List Management with Phone Calls, Sales Call Management with Phone Calls, etc.

Nutshell CRM focuses on Contact List Management with Phone Calls, Engagement Management with E-Mail, Lead Tracking, Communication Management with E-Mail, etc.

"We are using Zendesk Sell and Support to make it easier for the entire organization to surface and act on relevant information. By giving our sales and support teams everything they need in one platform, they are able to effectively and efficiently ...collaborate and improve the customer experience. " - Simon Rodriguez

"We distill the large volume of news in the space down to a manageable set of content that very busy people can consume, We provide them with a one-stop destination where they can rapidly get the precise news they need to know for that day. " - Bennett Moe

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Zendesk Sell

Focus area

Zendesk Sell is better than Nutshell CRM for

Software Failure Risk

  • medium

logo Nutshell CRM

Focus area

Nutshell CRM is better than Zendesk Sell for

Software Failure Risk

  • medium

About

Zendesk Sell | Enhance productivity, processes, and pipeline visibility for sales teams

Nutshell | Sales Automation CRM & Pipeline Management for B2B ...

Age

2007

2010

Financials

IPO

SERIES A

Business Need

Total Processes
(we found evidences for)

89

101

Total Goals
(we found evidences for)

9

14

Top Processes

Evidences indicate better relative satisfaction


communication management

tracking & monitoring communications

sending & publishing communications


engagement management

engaging and following up


contact list management

creating contact list


sales call management

meeting management



sales document management

proposal & quote management

contract management


lead qualification

lead qualification: demographic

lead qualification: behavioural




helpdesk management


generation of new leads


training & onboarding



pipeline management



workflow management


conversion management


relationship management


social media management

social media analytics

managing social media account


discount management


promotion management



campaign management

campaign analytics



opportunity management


account management


business development



rating and review management


sales review & feedback




follower management



products & pricelist management


competitive intelligence


social media marketing





performance management


influencer marketing


customer feedback management

measuring customer satisfaction



content management



motivation management


personalized marketing



loyalty management

identify target customers


lifetime value management


trade show marketing



billing and invoice management



sales commission management


sales quota management


Top Goals

Goals Achieved

  • Increase sales & revenue

  • Enhance customer relationships

  • Acquire customers

  • Improve internal communications

  • Improve efficiency

  • Launch new products

  • Scale best practices

  • Improve navigation

  • Enter new markets internationally or locally

  • See 6 more
  • Acquire customers

  • Enhance customer relationships

  • Increase sales & revenue

  • Improve ROI

  • Improve internal communications

  • Scale best practices

  • Build brand awareness

  • Improve digital and social presence

  • Improve brand engagement

  • Establish thought leadership

  • Increase customer life time value

  • Enter new markets internationally or locally

  • Improve stakeholder relations

  • Launch new products

  • See 11 more

Top Channels

Channels Used

  • e-mail

  • phone calls

  • social media

  • offline

  • website

  • point of sale

  • on premises

  • chat

  • user generated content

  • blogs

  • mobile

  • Slack

  • games

  • trade shows

  • Twitter

  • mobile app

  • video

  • support groups

  • causes and charity

  • newsletter

  • LinkedIn

  • print media

  • magazine

  • promotions

  • display advertisement

  • See 22 more
  • e-mail

  • phone calls

  • social media

  • offline

  • website

  • point of sale

  • on premises

  • chat

  • user generated content

  • blogs

  • mobile

  • Slack

  • games

  • trade shows

  • Twitter

  • mobile app

  • video

  • support groups

  • causes and charity

  • newsletter

  • LinkedIn

  • print media

  • magazine

  • promotions

  • display advertisement

  • See 22 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Security & Privacy Risk

medium

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Integration Risk

medium

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Migration Risk

medium

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Business Setting