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Zendesk Sell vs Pipedrive: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of Zendesk Sell vs. Pipedrive is based on a specific set of business needs and context. The comparison uses 21949 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Zendesk Sell and Pipedrive

Zendesk Sell, Pipedrive, Freshsales, Salesmate Sales CRM, etc., belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Zendesk Sell covers Communication Management with E-Mail, Engagement Management, Contact List Management with Phone Calls, Sales Call Management with Phone Calls, etc.

Pipedrive focuses on Engagement Management with E-Mail, Lead Tracking, Lead Management, Sales Document Management with E-Mail, etc.

"We are using Zendesk Sell and Support to make it easier for the entire organization to surface and act on relevant information. By giving our sales and support teams everything they need in one platform, they are able to effectively and efficiently ...collaborate and improve the customer experience. " - Simon Rodriguez

"A small percentage of solar companies do everything from A to Z in terms of designing the systems, getting them permitted and ready to install, doing that install, and then sorting out maintenance and the warranty service down the line. We are one o...f those companies. " - Mitch Workman

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Zendesk Sell

Focus area

Zendesk Sell is better than Pipedrive for

Software Failure Risk

  • medium

logo Pipedrive

Focus area

Pipedrive is better than Zendesk Sell for

Software Failure Risk

  • medium

About

Zendesk Sell | Enhance productivity, processes, and pipeline visibility for sales teams

Sales CRM & Pipeline Management Software

Age

2007

2010

Financials

IPO

SERIES C

Business Need

Total Processes
(we found evidences for)

89

128

Total Goals
(we found evidences for)

9

20

Top Processes

Evidences indicate better relative satisfaction


communication management

tracking & monitoring communications

sending & publishing communications


engagement management

engaging and following up


contact list management

creating contact list


sales call management

meeting management



sales document management

proposal & quote management

contract management


lead qualification: demographic

lead qualification: behavioural

lead qualification: firmographic





generation of new leads


training & onboarding






conversion management


relationship management


social media management

social media analytics

managing social media account



promotion management



campaign management

campaign analytics

campaign monitoring



opportunity management


account management


business development



rating and review management


sales review & feedback




follower management



products & pricelist management


competitive intelligence


social media marketing





performance management


influencer marketing


customer feedback management

measuring customer satisfaction



content management


knowledge management




segmentation and targeting


touchpoint management


subscription management



motivation management


channel management




loyalty management

identify target customers


lifetime value management



revenue cycle management



calendar management





international marketing



community building


conference call management


trade show marketing


outbound marketing


referral management



payment management



sales commission management


community marketing


advocacy management


Top Goals

Goals Achieved

  • Increase sales & revenue

  • Enhance customer relationships

  • Acquire customers

  • Improve internal communications

  • Improve efficiency

  • Launch new products

  • Scale best practices

  • Improve navigation

  • Enter new markets internationally or locally

  • See 6 more
  • Increase sales & revenue

  • Acquire customers

  • Enhance customer relationships

  • Improve internal communications

  • Improve efficiency

  • Scale best practices

  • Enter new markets internationally or locally

  • Improve visibility

  • Improve ROI

  • Build brand awareness

  • Shorten ramp up time

  • Grow market share

  • Improve brand engagement

  • Launch new products

  • Establish thought leadership

  • Improve stakeholder relations

  • Improve navigation

  • Increase average basket value

  • Increase customer life time value

  • Improve digital and social presence

  • See 17 more

Top Channels

Channels Used

  • e-mail

  • phone calls

  • mobile

  • offline

  • website

  • point of sale

  • social media

  • mobile app

  • on premises

  • chat

  • newsletter

  • promotions

  • games

  • video

  • user generated content

  • blogs

  • text SMS

  • Facebook

  • Slack

  • causes and charity

  • trade shows

  • support groups

  • LinkedIn

  • review sites

  • coupons

  • Amazon

  • events

  • channel partners

  • G2crowd

  • Skype

  • See 27 more
  • e-mail

  • phone calls

  • mobile

  • offline

  • website

  • point of sale

  • social media

  • mobile app

  • on premises

  • chat

  • newsletter

  • promotions

  • games

  • video

  • user generated content

  • blogs

  • text SMS

  • Facebook

  • Slack

  • causes and charity

  • trade shows

  • support groups

  • LinkedIn

  • review sites

  • coupons

  • Amazon

  • events

  • channel partners

  • G2crowd

  • Skype

  • See 27 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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low

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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medium

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Migration Risk

medium

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low

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Business Setting