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Zendesk Sell vs Zendesk Sunshine: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Zendesk Sell medium Failure Risk for Zendesk Sunshine medium
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Comparison Summary

This comparison report of Zendesk Sell vs. Zendesk Sunshine is based on a specific set of business needs and context. The comparison uses 3366 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Zendesk Sell and Zendesk Sunshine

Zendesk Sell, Zendesk Sunshine, Freshsales, Salesmate Sales CRM, etc., belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Zendesk Sell covers Communication Management with E-Mail, Engagement Management, Contact List Management with Phone Calls, Sales Call Management with Phone Calls, etc.

Zendesk Sunshine focuses on Engagement Management with Review Sites, Workflow Management, Collaboration, Contact List Management with Phone Calls, etc.

"We are using Zendesk Sell and Support to make it easier for the entire organization to surface and act on relevant information. By giving our sales and support teams everything they need in one platform, they are able to effectively and efficiently ...collaborate and improve the customer experience. " - Simon Rodriguez

"It's been amazing working with the documentation and the community, who are as excited as I am about building customised things for their agents. " - Cameron Dunn

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Zendesk Sell

Focus area

Zendesk Sell is better than Zendesk Sunshine for

Software Failure Risk

  • medium

logo Zendesk Sunshine

Focus area

Software Failure Risk

  • medium

About

Zendesk Sell | Enhance productivity, processes, and pipeline visibility for sales teams

Develop custom experiences with the Zendesk Platform | Zendesk Sunshine

Age

2007

2007

Financials

IPO

IPO

Business Need

Total Processes
(we found evidences for)

89

29

Total Goals
(we found evidences for)

9

6

Top Processes

Evidences indicate better relative satisfaction

communication management

Read Reviews (153)

Read Reviews (1)

tracking & monitoring communications

Read Reviews (109)

Read Reviews (1)

sending & publishing communications

Read Reviews (41)

Read Reviews (0)

engagement management

Read Reviews (105)

Read Reviews (12)

engaging and following up

Read Reviews (77)

Read Reviews (2)

contact list management

Read Reviews (81)

Read Reviews (4)

contacts history

Read Reviews (18)

Read Reviews (2)

tracking contacts

Read Reviews (12)

Read Reviews (0)

creating contact list

Read Reviews (7)

Read Reviews (0)

sales call management

Read Reviews (59)

Read Reviews (0)

call recording

Read Reviews (55)

Read Reviews (0)

meeting management

Read Reviews (3)

Read Reviews (0)

lead tracking

Read Reviews (59)

Read Reviews (0)

sales document management

Read Reviews (40)

Read Reviews (3)

proposal & quote management

Read Reviews (25)

Read Reviews (0)

contract management

Read Reviews (12)

Read Reviews (2)

lead qualification

Read Reviews (39)

Read Reviews (0)

lead qualification: demographic

Read Reviews (17)

Read Reviews (0)

lead qualification: behavioural

Read Reviews (14)

Read Reviews (0)

helpdesk management

Read Reviews (27)

Read Reviews (2)

generation of new leads

Read Reviews (27)

Read Reviews (0)

training & onboarding

Read Reviews (22)

Read Reviews (2)

pipeline management

Read Reviews (20)

Read Reviews (1)

workflow management

Read Reviews (18)

Read Reviews (6)

conversion management

Read Reviews (13)

Read Reviews (0)

relationship management

Read Reviews (12)

Read Reviews (2)

social media management

Read Reviews (11)

Read Reviews (3)

social media analytics

Read Reviews (7)

Read Reviews (3)

managing social media account

Read Reviews (3)

Read Reviews (0)

discount management

Read Reviews (11)

Read Reviews (0)

promotion management

Read Reviews (11)

Read Reviews (0)

campaign management

Read Reviews (9)

Read Reviews (1)

campaign analytics

Read Reviews (4)

Read Reviews (0)

opportunity management

Read Reviews (7)

Read Reviews (0)

account management

Read Reviews (7)

Read Reviews (0)

business development

Read Reviews (7)

Read Reviews (0)

rating and review management

Read Reviews (6)

Read Reviews (0)

sales review & feedback

Read Reviews (6)

Read Reviews (0)

follower management

Read Reviews (3)

Read Reviews (0)

products & pricelist management

Read Reviews (2)

Read Reviews (0)

competitive intelligence

Read Reviews (2)

Read Reviews (1)

social media marketing

Read Reviews (2)

Read Reviews (0)

performance management

Read Reviews (2)

Read Reviews (0)

influencer marketing

Read Reviews (2)

Read Reviews (0)

customer feedback management

Read Reviews (2)

Read Reviews (2)

measuring customer satisfaction

Read Reviews (0)

Read Reviews (2)

content management

Read Reviews (2)

Read Reviews (0)

SeealllessActivities

Top Goals

Goals Achieved

  • Increase sales & revenue

  • Enhance customer relationships

  • Acquire customers

  • Improve internal communications

  • Improve efficiency

  • Launch new products

  • Scale best practices

  • Improve navigation

  • Enter new markets internationally or locally

  • See 6 more

  • Enhance customer relationships

  • Launch new products

  • Acquire customers

  • Improve visibility

  • Improve internal communications

  • Enter new markets internationally or locally

  • See 3 more

Top Channels

Channels Used

  • phone calls

  • review sites

  • Amazon

  • website

  • omnichannel

  • e-mail

  • offline

  • trade shows

  • See 5 more

  • phone calls

  • review sites

  • Amazon

  • website

  • omnichannel

  • e-mail

  • offline

  • trade shows

  • See 5 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

{{{rsh_C_1}}}

low

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Migration Risk

medium

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting