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Zendesk Sunshine vs Commence: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Zendesk Sunshine medium Failure Risk for Commence low
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Comparison Summary

This comparison report of Zendesk Sunshine vs. Commence is based on a specific set of business needs and context. The comparison uses 1826 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Zendesk Sunshine and Commence

Zendesk Sunshine, and Commence belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Zendesk Sunshine covers Engagement Management with Review Sites, Workflow Management, Collaboration, Contact List Management with Phone Calls, etc.

Commence focuses on Generation Of New Leads with E-Mail, Contact List Management, Campaign Management, Engagement Management with Phone Calls, etc.

"The implementation was really quick. That got the attention of our leadership teams. " - Steven Franklin

"Commence has been a great partner for us and has done amazing work to support our business requirements. " - Dennis Kasper

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Zendesk Sunshine

Focus area

Software Failure Risk

  • medium

logo Commence

Focus area

Commence is better than Zendesk Sunshine for

Software Failure Risk

  • low

About

Develop custom experiences with the Zendesk Platform | Zendesk Sunshine

Customer Relationship Management (CRM) Software

Age

2007

Financials

IPO

PRIVATE

Business Need

Total Processes
(we found evidences for)

29

69

Total Goals
(we found evidences for)

6

15

Top Processes

Evidences indicate better relative satisfaction

engagement management

Read Reviews (12)

Read Reviews (31)

engaging and following up

Read Reviews (2)

Read Reviews (9)

workflow management

Read Reviews (6)

Read Reviews (11)

collaboration

Read Reviews (5)

Read Reviews (0)

contact list management

Read Reviews (4)

Read Reviews (42)

contacts history

Read Reviews (2)

Read Reviews (8)

social media management

Read Reviews (3)

Read Reviews (29)

social media analytics

Read Reviews (3)

Read Reviews (29)

sales document management

Read Reviews (3)

Read Reviews (17)

contract management

Read Reviews (2)

Read Reviews (4)

proposal & quote management

Read Reviews (0)

Read Reviews (12)

training & onboarding

Read Reviews (2)

Read Reviews (3)

helpdesk management

Read Reviews (2)

Read Reviews (16)

relationship management

Read Reviews (2)

Read Reviews (17)

customer feedback management

Read Reviews (2)

Read Reviews (8)

measuring customer satisfaction

Read Reviews (2)

Read Reviews (7)

campaign management

Read Reviews (1)

Read Reviews (42)

communication management

Read Reviews (1)

Read Reviews (7)

sending & publishing communications

Read Reviews (0)

Read Reviews (3)

pipeline management

Read Reviews (1)

Read Reviews (6)

knowledge management

Read Reviews (1)

Read Reviews (8)

competitive intelligence

Read Reviews (1)

Read Reviews (3)

products & pricelist management

Read Reviews (0)

Read Reviews (7)

sales call management

Read Reviews (0)

Read Reviews (5)

generation of new leads

Read Reviews (0)

Read Reviews (43)

opportunity management

Read Reviews (0)

Read Reviews (28)

customise loyalty program

Read Reviews (0)

Read Reviews (4)

identify target customers

Read Reviews (0)

Read Reviews (3)

loyalty management

Read Reviews (0)

Read Reviews (8)

customise loyalty program

Read Reviews (0)

Read Reviews (4)

identify target customers

Read Reviews (0)

Read Reviews (3)

lead qualification

Read Reviews (0)

Read Reviews (8)

segmentation and targeting

Read Reviews (0)

Read Reviews (6)

calendar management

Read Reviews (0)

Read Reviews (4)

conversion management

Read Reviews (0)

Read Reviews (3)

lifetime value management

Read Reviews (0)

Read Reviews (3)

customer case management

Read Reviews (0)

Read Reviews (2)

personalized marketing

Read Reviews (0)

Read Reviews (2)

account management

Read Reviews (0)

Read Reviews (2)

follower management

Read Reviews (0)

Read Reviews (2)

social media marketing

Read Reviews (0)

Read Reviews (2)

business development

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Launch new products

  • Acquire customers

  • Improve visibility

  • Improve internal communications

  • Enter new markets internationally or locally

  • See 3 more

  • Enhance customer relationships

  • Acquire customers

  • Improve internal communications

  • Increase sales & revenue

  • Improve stakeholder relations

  • Improve efficiency

  • Launch new products

  • Scale best practices

  • Build brand awareness

  • Improve brand engagement

  • Improve ROI

  • Improve consistency

  • Grow market share

  • Increase customer life time value

  • Enter new markets internationally or locally

  • See 12 more

Top Channels

Channels Used

  • phone calls

  • e-mail

  • social media

  • offline

  • point of sale

  • website

  • user generated content

  • blogs

  • See 5 more

  • phone calls

  • e-mail

  • social media

  • offline

  • point of sale

  • website

  • user generated content

  • blogs

  • See 5 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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low

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

{{{rsh_C_1}}}

low

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Migration Risk

medium

{{{rsh_C_1}}}

low

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting