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Zendesk Sunshine vs FLG: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of Zendesk Sunshine vs. FLG is based on a specific set of business needs and context. The comparison uses 1716 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Zendesk Sunshine and FLG

Zendesk Sunshine, and FLG belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Zendesk Sunshine covers Engagement Management with Review Sites, Workflow Management, Collaboration, Contact List Management with Phone Calls, etc.

FLG focuses on Engagement Management, Generation Of New Leads with Text SMS, Workflow Management with E-Mail, Social Media Management, etc.

"Zendesk is a platform that's really enabling us to focus on our customers. " - Daniel Santrella

"FLG is perfect for us - as a small business it’s key that we use flexible software that we can scale as we grow. " - Jonathan Ratcliffe

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Zendesk Sunshine

Focus area

Software Failure Risk

  • medium

logo FLG

Focus area

FLG is better than Zendesk Sunshine for

Software Failure Risk

  • low

About

Develop custom experiences with the Zendesk Platform | Zendesk Sunshine

Online CRM for SMEs that manage leads and automate customer touchpoints

Age

2007

Financials

IPO

NA

Business Need

Total Processes
(we found evidences for)

29

51

Total Goals
(we found evidences for)

6

7

Top Processes

Evidences indicate better relative satisfaction


engagement management

engaging and following up


workflow management



contact list management


social media management

social media analytics


sales document management

contract management

proposal & quote management


training & onboarding


helpdesk management


relationship management


customer feedback management

measuring customer satisfaction


campaign management


communication management

tracking & monitoring communications

sending & publishing communications


competitive intelligence



sales call management


generation of new leads





conversion management


account management





distribution management


Top Goals

Goals Achieved

  • Enhance customer relationships

  • Launch new products

  • Acquire customers

  • Improve visibility

  • Improve internal communications

  • Enter new markets internationally or locally

  • See 3 more
  • Enhance customer relationships

  • Increase sales & revenue

  • Acquire customers

  • Improve internal communications

  • Launch new products

  • Grow market share

  • Improve ROI

  • See 4 more

Top Channels

Channels Used

  • text SMS

  • phone calls

  • e-mail

  • user generated content

  • blogs

  • website

  • mobile

  • offline

  • social media

  • point of sale

  • newsletter

  • games

  • on premises

  • review sites

  • See 11 more
  • text SMS

  • phone calls

  • e-mail

  • user generated content

  • blogs

  • website

  • mobile

  • offline

  • social media

  • point of sale

  • newsletter

  • games

  • on premises

  • review sites

  • See 11 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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low

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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low

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Migration Risk

medium

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medium

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Business Setting