Comparison Summary
This comparison report of Zendesk Sunshine vs. FLG is based on a specific set of business needs and context. The comparison uses 1716 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Zendesk Sunshine and FLG
Zendesk Sunshine, and FLG belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Zendesk Sunshine covers Engagement Management with Review Sites, Workflow Management, Collaboration, Contact List Management with Phone Calls, etc.
FLG focuses on Engagement Management, Generation Of New Leads with Text SMS, Workflow Management with E-Mail, Social Media Management, etc.
"One of the main reasons for switching to Zendesk ultimately was to gain those base level efficiencies. What we ended up getting was a lot more than that. Sunshine made it a lot easier for agents to have more information, which in the end resulted in... a much better customer experience. " - John Wie
"Fantastic System. I have used various different CRM systems over the years but FLG has functionalities that none of the others do. Our Account Manager Dan has been a great help from start to finish and is always on the other end of the phone when ne...eded. Thanks Guys! " - William Gibson
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Develop custom experiences with the Zendesk Platform | Zendesk Sunshine
Online CRM for SMEs that manage leads and automate customer touchpoints
Age
2007
Financials
IPO
NA
Business Need
Total Processes
(we found evidences for)
29
51
Total Goals
(we found evidences for)
6
7
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Launch new products
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Acquire customers
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Improve visibility
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Improve internal communications
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Enter new markets internationally or locally
- See 3 more
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Enhance customer relationships
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Increase sales & revenue
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Acquire customers
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Improve internal communications
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Launch new products
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Grow market share
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Improve ROI
- See 4 more
Top Channels
Channels Used
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text SMS
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phone calls
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e-mail
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user generated content
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blogs
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website
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mobile
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offline
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social media
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point of sale
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newsletter
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games
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on premises
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review sites
- See 11 more
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text SMS
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phone calls
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e-mail
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user generated content
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blogs
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website
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mobile
-
offline
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social media
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point of sale
-
newsletter
-
games
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on premises
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review sites
- See 11 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
