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Zendesk Sunshine vs Keela: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Zendesk Sunshine medium Failure Risk for Keela medium
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Comparison Summary

This comparison report of Zendesk Sunshine vs. Keela is based on a specific set of business needs and context. The comparison uses 1632 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Zendesk Sunshine and Keela

Zendesk Sunshine, and Keela belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Zendesk Sunshine covers Engagement Management with Review Sites, Workflow Management, Collaboration, Contact List Management with Phone Calls, etc.

Keela focuses on Engagement Management with Offline, Communication Management with E-Mail, Contact List Management with E-Mail, Campaign Management with E-Mail, etc.

"Zendesk is a platform that's really enabling us to focus on our customers. " - Daniel Santrella

"The driving force behind SheJumps’ impact is the commitment and dedication of SheJumps volunteers. With 170+ volunteers throughout the United States and Canada, the volunteers bring various passions and skillsets to the table. With a small full-time... staff, we’ve learned a lot over the years and have made adjustments on how to engage volunteers in many different regions that have different outdoor landscapes. " - Angela Crampton

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Zendesk Sunshine

Focus area

Software Failure Risk

  • medium

logo Keela

Focus area

Keela is better than Zendesk Sunshine for

Software Failure Risk

  • medium

About

Develop custom experiences with the Zendesk Platform | Zendesk Sunshine

The Fundraising CRM for Nonprofits

Age

2007

Financials

IPO

SEED

Business Need

Total Processes
(we found evidences for)

29

42

Total Goals
(we found evidences for)

6

7

Top Processes

Evidences indicate better relative satisfaction

engagement management

Read Reviews (12)

Read Reviews (100)

engaging and following up

Read Reviews (2)

Read Reviews (93)

workflow management

Read Reviews (6)

Read Reviews (3)

collaboration

Read Reviews (5)

Read Reviews (0)

contact list management

Read Reviews (4)

Read Reviews (27)

contacts history

Read Reviews (2)

Read Reviews (0)

social media management

Read Reviews (3)

Read Reviews (12)

social media analytics

Read Reviews (3)

Read Reviews (12)

sales document management

Read Reviews (3)

Read Reviews (1)

contract management

Read Reviews (2)

Read Reviews (0)

training & onboarding

Read Reviews (2)

Read Reviews (13)

helpdesk management

Read Reviews (2)

Read Reviews (14)

relationship management

Read Reviews (2)

Read Reviews (6)

customer feedback management

Read Reviews (2)

Read Reviews (1)

measuring customer satisfaction

Read Reviews (2)

Read Reviews (0)

campaign management

Read Reviews (1)

Read Reviews (19)

communication management

Read Reviews (1)

Read Reviews (38)

tracking & monitoring communications

Read Reviews (1)

Read Reviews (2)

sending & publishing communications

Read Reviews (0)

Read Reviews (29)

membership management

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Launch new products

  • Acquire customers

  • Improve visibility

  • Improve internal communications

  • Enter new markets internationally or locally

  • See 3 more

  • Increase sales & revenue

  • Improve internal communications

  • Enhance customer relationships

  • Scale best practices

  • Improve brand engagement

  • Improve stakeholder relations

  • Increase average basket value

  • See 4 more

Top Channels

Channels Used

  • e-mail

  • offline

  • causes and charity

  • website

  • mobile

  • social media

  • point of sale

  • on premises

  • user generated content

  • blogs

  • promotions

  • phone calls

  • mobile app

  • events

  • trade shows

  • See 12 more

  • e-mail

  • offline

  • causes and charity

  • website

  • mobile

  • social media

  • point of sale

  • on premises

  • user generated content

  • blogs

  • promotions

  • phone calls

  • mobile app

  • events

  • trade shows

  • See 12 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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medium

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Migration Risk

medium

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting