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Zendesk Sunshine vs LionDesk: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Zendesk Sunshine medium Failure Risk for LionDesk medium
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Comparison Summary

This comparison report of Zendesk Sunshine vs. LionDesk is based on a specific set of business needs and context. The comparison uses 1037 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Zendesk Sunshine and LionDesk

Zendesk Sunshine, and LionDesk belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Zendesk Sunshine covers Engagement Management with Review Sites, Workflow Management, Collaboration, Contact List Management with Phone Calls, etc.

LionDesk focuses on Drip Marketing with E-Mail, Engagement Management with E-Mail, Communication Management with E-Mail, Contact List Management with Phone Calls, etc.

"One of the main reasons for switching to Zendesk ultimately was to gain those base level efficiencies. What we ended up getting was a lot more than that. Sunshine made it a lot easier for agents to have more information, which in the end resulted in... a much better customer experience. " - John Wie

"I love the bulk mailing & texting features; the ability to make a phone call from the system & record notes during the call. Everything in one place, easily visible and easy to use. " - Mary Anglin

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Zendesk Sunshine

Focus area

Software Failure Risk

  • medium

logo LionDesk

Focus area

LionDesk is better than Zendesk Sunshine for

Software Failure Risk

  • medium

About

Develop custom experiences with the Zendesk Platform | Zendesk Sunshine

Cloud-Based CRM & Communications Tool for Realtors & Brokers

Age

2007

Financials

IPO

PRIVATE

Business Need

Total Processes
(we found evidences for)

29

49

Total Goals
(we found evidences for)

6

5

Top Processes

Evidences indicate better relative satisfaction

engagement management

Read Reviews (12)

Read Reviews (35)

engaging and following up

Read Reviews (2)

Read Reviews (35)

workflow management

Read Reviews (6)

Read Reviews (2)

collaboration

Read Reviews (5)

Read Reviews (0)

contact list management

Read Reviews (4)

Read Reviews (19)

contacts history

Read Reviews (2)

Read Reviews (2)

social media management

Read Reviews (3)

Read Reviews (0)

social media analytics

Read Reviews (3)

Read Reviews (0)

sales document management

Read Reviews (3)

Read Reviews (4)

contract management

Read Reviews (2)

Read Reviews (1)

proposal & quote management

Read Reviews (0)

Read Reviews (2)

training & onboarding

Read Reviews (2)

Read Reviews (0)

helpdesk management

Read Reviews (2)

Read Reviews (0)

relationship management

Read Reviews (2)

Read Reviews (5)

customer feedback management

Read Reviews (2)

Read Reviews (0)

measuring customer satisfaction

Read Reviews (2)

Read Reviews (0)

campaign management

Read Reviews (1)

Read Reviews (3)

communication management

Read Reviews (1)

Read Reviews (37)

tracking & monitoring communications

Read Reviews (1)

Read Reviews (9)

sending & publishing communications

Read Reviews (0)

Read Reviews (26)

generation of new leads

Read Reviews (0)

Read Reviews (19)

lead qualification: demographic

Read Reviews (0)

Read Reviews (5)

lead qualification

Read Reviews (0)

Read Reviews (9)

lead qualification: demographic

Read Reviews (0)

Read Reviews (5)

conversion management

Read Reviews (0)

Read Reviews (3)

revenue cycle management

Read Reviews (0)

Read Reviews (2)

referral management

Read Reviews (0)

Read Reviews (2)

distribution management

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Launch new products

  • Acquire customers

  • Improve visibility

  • Improve internal communications

  • Enter new markets internationally or locally

  • See 3 more

  • Enhance customer relationships

  • Acquire customers

  • Enter new markets internationally or locally

  • Shorten ramp up time

  • Grow market share

  • See 2 more

Top Channels

Channels Used

  • e-mail

  • video

  • phone calls

  • text SMS

  • social media

  • website

  • Facebook

  • offline

  • point of sale

  • causes and charity

  • chat

  • promotions

  • mobile

  • mobile app

  • See 11 more

  • e-mail

  • video

  • phone calls

  • text SMS

  • social media

  • website

  • Facebook

  • offline

  • point of sale

  • causes and charity

  • chat

  • promotions

  • mobile

  • mobile app

  • See 11 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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No Data

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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medium

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Migration Risk

medium

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting