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Zendesk Sunshine vs Zoho Bigin: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Zendesk Sunshine medium Failure Risk for Zoho Bigin medium
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Comparison Summary

This comparison report of Zendesk Sunshine vs. Zoho Bigin is based on a specific set of business needs and context. The comparison uses 618 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Zendesk Sunshine and Zoho Bigin

Zendesk Sunshine, and Zoho Bigin belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Zendesk Sunshine covers Engagement Management with Review Sites, Workflow Management, Collaboration, Contact List Management with Phone Calls, etc.

Zoho Bigin focuses on Engagement Management with Phone Calls, Training & Onboarding, Workflow Management with E-Mail, Pipeline Management, etc.

"The implementation was really quick. That got the attention of our leadership teams. " - Steven Franklin

"We have been using Bigin since July 2020. I think this CRM is ideal for small to medium size businesses. It is not overloaded with unusual features. They have kept it relatively simple which means you can get up and operating very quickly. You can p...ersonalize field names and add custom fields which makes the system more user friendly. I have used a number of CRM systems and I reviewed others before deciding on Bigin, which is easy to use meaning you can very quickly become productive. Overall I am very happy with this CRM. " - Michael Robson

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Zendesk Sunshine

Focus area

Software Failure Risk

  • medium

logo Zoho Bigin

Focus area

Software Failure Risk

  • medium

About

Develop custom experiences with the Zendesk Platform | Zendesk Sunshine

Zoho Bigin | A powerful CRM solution for small and micro businesses manage their customer relationships

Age

2007

1996

Financials

IPO

PRIVATE

Business Need

Total Processes
(we found evidences for)

29

29

Total Goals
(we found evidences for)

6

6

Top Processes

Evidences indicate better relative satisfaction

engagement management

Read Reviews (12)

Read Reviews (16)

engaging and following up

Read Reviews (2)

Read Reviews (16)

workflow management

Read Reviews (6)

Read Reviews (8)

collaboration

Read Reviews (5)

Read Reviews (2)

contact list management

Read Reviews (4)

Read Reviews (3)

contacts history

Read Reviews (2)

Read Reviews (1)

social media management

Read Reviews (3)

Read Reviews (0)

social media analytics

Read Reviews (3)

Read Reviews (0)

sales document management

Read Reviews (3)

Read Reviews (4)

contract management

Read Reviews (2)

Read Reviews (4)

training & onboarding

Read Reviews (2)

Read Reviews (12)

helpdesk management

Read Reviews (2)

Read Reviews (0)

relationship management

Read Reviews (2)

Read Reviews (3)

customer feedback management

Read Reviews (2)

Read Reviews (0)

measuring customer satisfaction

Read Reviews (2)

Read Reviews (0)

communication management

Read Reviews (1)

Read Reviews (4)

sending & publishing communications

Read Reviews (0)

Read Reviews (4)

pipeline management

Read Reviews (1)

Read Reviews (7)

sales call management

Read Reviews (0)

Read Reviews (3)

generation of new leads

Read Reviews (0)

Read Reviews (4)

lead qualification

Read Reviews (0)

Read Reviews (3)

conversion management

Read Reviews (0)

Read Reviews (3)

business development

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Launch new products

  • Acquire customers

  • Improve visibility

  • Improve internal communications

  • Enter new markets internationally or locally

  • See 3 more

  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Improve ROI

  • Improve stakeholder relations

  • Launch new products

  • See 3 more

Top Channels

Channels Used

  • phone calls

  • e-mail

  • social media

  • LinkedIn

  • website

  • See 2 more

  • phone calls

  • e-mail

  • social media

  • LinkedIn

  • website

  • See 2 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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medium

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Migration Risk

medium

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting