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Zenloop vs Opiniator: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Zenloop low Failure Risk for Opiniator medium
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Comparison Summary

This comparison report of Zenloop vs. Opiniator is based on a specific set of business needs and context. The comparison uses 4047 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Zenloop and Opiniator

Zenloop, Opiniator, AskNicely, InMoment, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Zenloop covers Collecting Feedback with Promotions, Loyalty Management, Contact List Management, Advertisement with Promotions, etc.

Opiniator focuses on Collecting Feedback with Phone Calls, Helpdesk Management with Phone Calls, Rating And Review Management with Text SMS, Engaging Conversational Surveys, etc.

"By using zenloop, we don’t waste time with manual analysis. The Smart Labels provide us with actionable insights on churn drivers and opportunities for improvement. " - Steve Croclic

"AWP is a rapidly growing company. When we centralized our Support Center, some customers were apprehensive to deal with someone outside of their local vicinity. Opiniator allowed us to measure customer experience so that we not only knew how well we... are doing, but also gave us the opportunity to use the metrics to reassure new customers that our staff is capable of servicing them well, no matter what proximity they are to us. " - Deanna Meadows

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Zenloop

Focus area

Zenloop is better than Opiniator for

Software Failure Risk

  • low

logo Opiniator

Focus area

Software Failure Risk

  • medium

About

Feedback Management to Automate customer retention.

Customer feedback platform that captures ratings, comments and feedback

Age

2016

Financials

SERIES A

PRIVATE

Business Need

Total Processes
(we found evidences for)

73

19

Total Goals
(we found evidences for)

16

3

Top Processes

Evidences indicate better relative satisfaction

customer feedback management

Read Reviews (838)

Read Reviews (35)

measuring net promoter score

Read Reviews (420)

Read Reviews (2)

measuring customer satisfaction

Read Reviews (167)

Read Reviews (4)

loyalty management

Read Reviews (177)

Read Reviews (1)

customise loyalty program

Read Reviews (131)

Read Reviews (1)

identify target customers

Read Reviews (11)

Read Reviews (0)

contact list management

Read Reviews (48)

Read Reviews (1)

advertisement

Read Reviews (29)

Read Reviews (1)

lifetime value management

Read Reviews (25)

Read Reviews (0)

rating and review management

Read Reviews (24)

Read Reviews (6)

engagement management

Read Reviews (23)

Read Reviews (2)

engaging and following up

Read Reviews (12)

Read Reviews (2)

communication management

Read Reviews (17)

Read Reviews (1)

sending & publishing communications

Read Reviews (14)

Read Reviews (1)

promotion management

Read Reviews (13)

Read Reviews (0)

social media management

Read Reviews (12)

Read Reviews (0)

engaging on social media

Read Reviews (3)

Read Reviews (0)

scheduling post to social media

Read Reviews (3)

Read Reviews (0)

managing social media account

Read Reviews (3)

Read Reviews (0)

knowledge management

Read Reviews (10)

Read Reviews (0)

creating knowledge base

Read Reviews (5)

Read Reviews (0)

discount management

Read Reviews (9)

Read Reviews (0)

relationship management

Read Reviews (9)

Read Reviews (0)

sales call management

Read Reviews (8)

Read Reviews (0)

sales document management

Read Reviews (8)

Read Reviews (1)

contract management

Read Reviews (8)

Read Reviews (1)

competitive intelligence

Read Reviews (8)

Read Reviews (0)

training & onboarding

Read Reviews (7)

Read Reviews (0)

content management

Read Reviews (6)

Read Reviews (0)

campaign management

Read Reviews (5)

Read Reviews (0)

sales review & feedback

Read Reviews (4)

Read Reviews (0)

segmentation and targeting

Read Reviews (4)

Read Reviews (0)

business development

Read Reviews (3)

Read Reviews (1)

helpdesk management

Read Reviews (3)

Read Reviews (10)

customer case management

Read Reviews (3)

Read Reviews (0)

motivation management

Read Reviews (2)

Read Reviews (0)

touchpoint management

Read Reviews (2)

Read Reviews (0)

influencer marketing

Read Reviews (2)

Read Reviews (0)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Improve ROI

  • Increase customer life time value

  • Improve internal communications

  • Improve efficiency

  • Improve brand engagement

  • Scale best practices

  • Improve digital and social presence

  • Enter new markets internationally or locally

  • Launch new products

  • Build brand awareness

  • Establish thought leadership

  • Improve stakeholder relations

  • Reduce bounce

  • See 13 more

  • Acquire customers

  • Improve ROI

  • Enhance customer relationships

Top Channels

Channels Used

  • phone calls

  • e-mail

  • promotions

  • text SMS

  • user generated content

  • blogs

  • support groups

  • mobile

  • coupons

  • social media

  • See 7 more

  • phone calls

  • e-mail

  • promotions

  • text SMS

  • user generated content

  • blogs

  • support groups

  • mobile

  • coupons

  • social media

  • See 7 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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No Data

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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medium

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Migration Risk

low

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting