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Zenloop vs SurveyMonkey: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of Zenloop vs. SurveyMonkey is based on a specific set of business needs and context. The comparison uses 62072 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Zenloop and SurveyMonkey

Zenloop, SurveyMonkey, AskNicely, InMoment, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Zenloop covers Collecting Feedback with Promotions, Loyalty Management, Contact List Management, Advertisement with Promotions, etc.

SurveyMonkey focuses on Collecting Feedback, Engaging Conversational Surveys, Market Research, Communication Management with E-Mail, etc.

"By using zenloop, we don’t waste time with manual analysis. The Smart Labels provide us with actionable insights on churn drivers and opportunities for improvement. " - Steve Croclic

"Our scholarship application process used to be really cumbersome, but with SurveyMonkey Apply, it's incredibly simple for applicants and reviewers, and our staff has saved a ton of time. " - Megan Nuttelman

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Zenloop

Focus area

Zenloop is better than SurveyMonkey for

Software Failure Risk

  • low

logo SurveyMonkey

Focus area

SurveyMonkey is better than Zenloop for

Software Failure Risk

  • medium

About

Feedback Management to Automate customer retention.

Online Survey Software to create and send surveys

Age

2016

1999

Financials

SERIES A

PRIVATE

Business Need

Total Processes
(we found evidences for)

73

123

Total Goals
(we found evidences for)

16

20

Top Processes

Evidences indicate better relative satisfaction


customer feedback management

measuring net promoter score

measuring customer satisfaction


customise loyalty program

identify target customers


contact list management



lifetime value management


rating and review management


engagement management

engaging and following up


communication management

sending & publishing communications

tracking & monitoring communications


promotion management



social media management

engaging on social media

scheduling post to social media

managing social media account


knowledge management

creating knowledge base


discount management


relationship management


sales call management


sales document management

contract management


competitive intelligence


training & onboarding




campaign management



sales review & feedback


segmentation and targeting



business development


helpdesk management



customer case management




motivation management



touchpoint management


influencer marketing



workflow management


generation of new leads




products & pricelist management


courses & assessment

create learning path



social media marketing



opportunity management




sales incentive management







lead qualification: demographic


lead qualification: technographic


lead qualification

lead qualification: demographic

lead qualification: technographic


conference call management


trade show marketing







personalized marketing


advocacy management




community building


referral management


account management




community marketing



performance management


relationship marketing



Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Improve ROI

  • Increase customer life time value

  • Improve internal communications

  • Improve efficiency

  • Improve brand engagement

  • Scale best practices

  • Improve digital and social presence

  • Enter new markets internationally or locally

  • Launch new products

  • Build brand awareness

  • Establish thought leadership

  • Improve stakeholder relations

  • Reduce bounce

  • See 13 more
  • Enhance customer relationships

  • Acquire customers

  • Improve internal communications

  • Launch new products

  • Increase sales & revenue

  • Establish thought leadership

  • Enter new markets internationally or locally

  • Scale best practices

  • Grow market share

  • Improve ROI

  • Improve efficiency

  • Build brand awareness

  • Improve brand engagement

  • Improve digital and social presence

  • Manage risk

  • Improve stakeholder relations

  • Improve consistency

  • Improve visibility

  • Improve navigation

  • Increase customer life time value

  • See 17 more

Top Channels

Channels Used

  • e-mail

  • social media

  • website

  • offline

  • promotions

  • phone calls

  • mobile

  • chat

  • trade shows

  • causes and charity

  • events

  • user generated content

  • blogs

  • Facebook

  • point of sale

  • mobile app

  • video

  • Whatsapp

  • Twitter

  • on premises

  • display advertisement

  • Facebook page

  • newsletter

  • print media

  • newspaper

  • channel partners

  • review sites

  • mass media

  • text SMS

  • Amazon

  • Instagram

  • Slack

  • out of home

  • billboards

  • games

  • Skype

  • eBay

  • LinkedIn

  • magazine

  • See 36 more
  • e-mail

  • social media

  • website

  • offline

  • promotions

  • phone calls

  • mobile

  • chat

  • trade shows

  • causes and charity

  • events

  • user generated content

  • blogs

  • Facebook

  • point of sale

  • mobile app

  • video

  • Whatsapp

  • Twitter

  • on premises

  • display advertisement

  • Facebook page

  • newsletter

  • print media

  • newspaper

  • channel partners

  • review sites

  • mass media

  • text SMS

  • Amazon

  • Instagram

  • Slack

  • out of home

  • billboards

  • games

  • Skype

  • eBay

  • LinkedIn

  • magazine

  • See 36 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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low

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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medium

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Migration Risk

low

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medium

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Business Setting